Adoptions Counsellor

Edmonton Humane Society; Edmonton; On-site; CAD 27,000 - 32,000; Full time

Benefits offered by this job

Meaningful work

Growth opportunities

Supportive environment

Work-life balance

Job summary

The Edmonton Humane Society (EHS) is seeking an Adoptions Counsellor to connect people with pets and facilitate successful adoptions in a compassionate, client-focused environment.

You will educate adopters, handle inquiries, maintain records, and support humane animal treatment as part of a dedicated team driving community welfare.

Qualifications

• High School Diploma or equivalent required.
• First Aid certificate is an asset.
• Minimum of six (6) months of experience in a reception and/or customer service role.
• Proficient in Microsoft Word, Excel, Outlook and internet-based applications.

Responsibilities

• Deliver excellent customer service and educate adopters on animal care needs.
• Greet clients and assist with walk-in inquiries.
• Respond promptly to adoption-related phone calls and emails.
• Capture photos and videos for animal adoption profiles and conduct meet-and-greet sessions.
• Process adoptions, donations, lottery ticket sales and other transactions as needed.
• Maintain accurate adoption records in Shelter Buddy and Adopets.

Skills

Customer service

Communication

Reception experience

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education, and accessible support services.

Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.

The Role

An Adoptions Counsellor plays a vital role in fostering meaningful connections between people and pets by facilitating the adoption of cats, dogs, and small animals, ensuring each match leads to a happy and healthy bond. This position also includes educating adopters, maintaining accurate records, and delivering exceptional customer service, all while adhering to the organization’s commitment to humane animal treatment.

Customer Service

• Deliver excellent customer service, educating adopters on animal care needs and addressing inquiries.
• Greet clients, assisting with walk-in inquiries.
• Respond promptly to adoption-related phone calls and emails.

Adoptions

• Capture photos and videos for animal adoption profiles.
• Conduct meet-and-greet sessions with potential adopters and their pets.
• Perform animal interviews for various species.
• Process adoptions, donations, lottery ticket sales, and other transactions as needed.

Administrative

• Maintain accurate adoption records in Shelter Buddy and Adopets.
• Review and evaluate adoption applications.
• Communicate information effectively with partnering departments using established protocols.
• Monitor and report behavioral changes in animals.
• Support additional duties as assigned.

Education & Requirements

• High School Diploma or equivalent required.
• First Aid certificate is an asset.
• Minimum of six (6) months of experience in a reception and/or customer service role.
• Proficient in Microsoft Word, Excel, Outlook and internet-based applications.

Skills & Abilities

As the ideal candidate, you are passionate about people, performance, and diversity within the context of animal welfare. You bring excellent verbal and written communication skills and thrive in a fast-paced environment while working both independently and as part of a team. You are confident and comfortable handling animals of all species and temperaments.

what we offer

Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other.

At EHS, we offer more than just a job — we offer meaningful work, growth opportunities, and a supportive environment where you can thrive.

Why You’ll Love Working Here

• Meaningful work that makes a tangible impact in our community
• Supportive leadership and a collaborative, inclusive culture
• Opportunities for growth, learning, and professional development
• A strong focus on employee well-being and work-life balance

The Adoptions Counsellor role is classified in Pay Band 2, with a pay range of $19.67- $23.51 per hour.

Hours of Work

• Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities.
• Flexibility may be required for evenings, weekends or special events.

OUR COMMITMENT TO INCLUSION & SAFETY

The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.

We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.

EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.