ADOC Permanent Full Time (Port Stanley)

Extendicare (Canada); Port Stanley; On-site; CAD 90,000 - 120,000; Full time

Job summary

Extendicare (Canada) seeks an experienced Assistant Director of Care (ADOC) to lead clinical operations under the Director of Care. The ADOC will supervise programs, ensure high-quality, safe, resident-centered care, and promote service excellence across the home.

You will collaborate with the care team, drive quality initiatives, engage residents and families, and maintain compliance with accreditation standards and regulatory requirements.

Qualifications

• Registered Nurse with current CNO license.
• Bachelor of Nursing preferred or Diploma in Nursing.
• Current CPR certification.
• Demonstrated leadership, communication and interpersonal skills.
• Experience using EHR systems, especially Point Click Care and Point of Care.
• Proficiency in Microsoft Office Suite.
• History of leading quality improvement initiatives with positive outcomes.
• Experience in a unionized environment and working under a collective agreement.

Responsibilities

• Lead assigned clinical programs in alignment with Extendicare standards and regulatory requirements.
• Identify risks and implement mitigation strategies with care teams.
• Ensure compliance with regulations, licensing, accreditation, and labor standards; conduct investigations and action planning as needed.
• Collaborate with the Director of Care and interdisciplinary team to deliver resident-centered care.
• Lead development and oversight of quality improvement initiatives within the home.
• Engage with vendors and community health partners for better resident care.
• Mentor and develop staff, promote learning, and build a strong organizational culture with DOC.

Skills

Leadership

Communication

Interpersonal skills

EHR (Point Click Care)

Microsoft Office

Quality improvement

Team building

Time management

Bilingual

Education

Bachelor of Nursing

Post-secondary Diploma in Nursing

Tools

Point Click Care

Job description

Role Description

Assistant Director of Care, Extendicare LTC

Mission

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare's purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare's model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.
• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures.

Key Responsibilities

In collaboration with the Director of Care:

• Manage - Manage assigned program areas as per Extendicare's Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.
• Identify- Risk and mitigation strategies and escape and manage as appropriate in collaboration with organizational teams and departments.
• Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Collaborate- Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care.
• Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.
• Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback and encouraging continuous learning.
• Values Alignment- Uphold and promote the organization's Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity
• Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Qualifications

• Minimum of three (3) years of experience working as Registered staff in the long-term care sector, plus, preference of three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting.
• Current and unrestricted registration/licensing and practice as a Registered Nurse with CNO.
• Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.
• Current CPR certification is required.
• Demonstrated leadership, communication skills and interpersonal skills.
• Experience in the use of EHR systems, specifically Point Click Care and Point of Care.
• Proficiency in Microsoft Office Suite.
• Proven history of leading quality improvement initiatives and achieving positive resident outcomes.
• Demonstrated team building and time management skills.
• Strong Clinical skills.
• Proficiency in a second language is considered an asset.
• Experience working in a unionized environment and managing under a collective agreement.

Core Competencies

• Industry/Regulatory Knowledge
• Program Administration
• Customer Service
• Priority Management
• People Management
• Collaboration

Attributes of an Effective Leader

• Strategy Development: Understands the organization's strategy and sets priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality,