Admitting Clerk

Hsnsudbury; Greater Sudbury; On-site; CAD 42,000 - 48,000; Full time

Job summary

Health Sciences North is seeking a Health Office Administrator to greet patients, verify IDs and insurance, register outpatients and admit patients in a busy ambulatory setting. You will print charts, pre-register future appointments and handle front-office check-ins with accuracy and empathy.

Strong Medical terminology knowledge, 50 wpm typing, and proficiency in Microsoft Office are required, along with a year of relevant experience. Training in safety and privacy policies is mandatory.

Qualifications

• Grade 12 diploma or GED/ACE required.
• Graduate from Medical Office Administration course or related program is preferred.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
• Recent relevant experience within the last year is required.

Responsibilities

• Greet all patients and ensure a positive experience.
• Validate health card numbers with the Ministry of Health.
• Ensure positive patient identification at time of registration.
• Verify demographic and insurance information and edit as required.
• Register outpatients and admit patients.
• Print outpatient charts and admission packages.
• Pre-register patients for future appointments as required.
• View appointments and register patients from Community Wide Scheduling.
• Check-in patients in Ambulatory front office and schedule those without appointments.
• Obtain insurance information as required.
• Screen patients for ARI and ARO and inform infection control as required.
• Alert areas of patients flagged as Acting Out Behaviour.
• Direct patients to relevant hospital areas.
• Update and maintain patient information systems.
• Participate in education on health and safety legislation.
• Contribute to learner development and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

Skills

Medical terminology

Typing 50 wpm

Data entry

Microsoft Office

Interpersonal skills

Communication skills

Prioritization

Privacy compliance

Professional development

Confidential handling

Attendance

Travel to sites

Education

Grade 12 diploma or GED or ACE

Medical Office Administration course (preferred)

Worker Health and Safety Awareness in 4 Steps certificate

Tools

Microsoft Office

Patient information systems

Job description

Select how often (in days) to receive an alert: Create Alert

REPORTING

Under the general direction of the Manager, Registration and Telemedicine.

DUTIES

• Greet all patients, and make every effort to ensure they have a positive experience.
• Validate health card numbers with the Ministry of Health.
• Ensure positive patient identification on all patients at time of registration.
• Verify patient demographic information and insurance information and edit the information as required.
• Prepare and apply identity armband on patients.
• Register outpatients and admit patients.
• Print outpatient charts and admission packages.
• Pre-register patients for future appointments as required.
• View appointments and register patients from Community Wide Scheduling.
• Check-in patients in Ambulatory front office and schedule patients in Ambulatory that are presenting without an appointment.
• Obtain insurance information as required.
• Screen all patients for Acute Respiratory Illness (ARI) and Antibiotic Resistant Organism (ARO); inform infection control and receiving departments as required.
• Alert areas of patients that were flagged as Acting Out Behaviour (AOB).
• Direct patients to relevant areas of the hospital.
• Update and maintain patient information systems.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING

• Minimum of a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
• Graduate from a recognized Medical Office Administration course or related program is preferred.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE

• Recent relevant experience within the last year is required.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrated knowledge of and proficiency in Medical terminology.
• Demonstrated ability to type a minimum of 50 words per minute.
• Demonstrated skill in data entry.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.
• Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS. ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED. WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.