Communications Clerk

Hsnsudbury; Greater Sudbury; On-site; CAD 38,000 - 46,000; Full time

Job summary

Health Sciences North in Sudbury is seeking a front desk/administrative support role to receive and direct calls, greet patients, and coordinate arrivals.

The successful candidate will have strong data entry, typing at least 50 wpm, proficiency in Microsoft Office and patient information systems, and a commitment to privacy and safety.

Qualifications

• Grade 12 diploma or equivalent (GED/ACE) required.
• Worker Health and Safety Awareness in 4 Steps certificate required.
• Minimum 1 year of relevant experience preferred.
• Typing at least 50 wpm and strong data entry skills.
• Proficient with Microsoft Office and patient information systems.
• Excellent interpersonal and communication skills with patients and staff.
• Ability to maintain confidentiality and privacy.
• Ability to meet physical and sensory demands.
• CRJMC background check required.

Responsibilities

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct incoming patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors as required.
• Page physicians, staff and volunteers as required.
• Monitor maintenance and security issues and follow up as required.
• Monitor department alarms and two-way radios and act as central hub for emergency codes.
• Receive and direct incoming deliveries and prepare forms for outgoing deliveries.
• Retrieve mail, sort, and forward to appropriate departments.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

Skills

Typing 50 wpm

Data entry

Microsoft Office

Patient information systems

Communication skills

Interpersonal skills

Prioritization

Privacy compliance

Safety awareness

Attendance reliability

Professionalism

Education

Grade 12 diploma or equivalent (GED/ACE)

Worker Health and Safety Awareness in 4 Steps training

Tools

Microsoft Office Suite

Patient information systems

Job description

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Criminal Record and Judicial Matters Check

Site

Salary Information

Application Closing Date

KEY FUNCTION:

Receive and direct incoming telephone calls and communicate with the general public, staff, physicians, and patients.

REPORTING:

Under the general direction of the Manager, IT Customer Service.

DUTIES:

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct incoming patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors as required.
• Page physicians, staff and volunteers as required.
• Monitor maintenance and security issues and follow up as required.
• Monitor department alarms and two-way radios and act as central hub for emergency codes.
• Receive and direct incoming deliveries and prepare forms for outgoing deliveries.
• Retrieve mail, sort, and forward to appropriate departments.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

• Minimum or a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

• Minimum of one (1) year recent relevant experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated ability to type a minimum of 50 w.p.m.
• Demonstrated excellent data entry skills.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.
• Successful Criminal Record Judicial Matters Check (CRJMC)
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.