Admissions Officer - CRM Administrator (DBA)

Fairleigh Dickinson University; Vancouver; Sur place; CAD 60 000 - 70 000; Plein temps

Résumé du poste

Fairleigh Dickinson University Vancouver seeks an Admissions Officer – CRM Administrator (DBA) to manage the Slate CRM platform and support undergraduate and graduate admissions. The role entails data administration, training, and evaluating applications to improve recruitment and enrollment outcomes.

As the campus Slate expert, you will oversee data integrity, produce student files, liaise with advising, recruitment, marketing, and enrollment services, and generate decision letters.

Qualifications

• Maintains knowledge of Admissions policies and procedures and communicates them effectively.

Responsabilités

• Oversee Slate maintenance to support recruitment and admissions.
• Understand Slate needs and enhance recruitment/admission workflow.
• Share feedback with Slate development team and communicate updates to staff.
• Process applications, acknowledge receipt, produce student files and verify documents.
• Provide outstanding customer service and follow-up communications with applicants.
• Review transcripts and evaluate academic records for admission eligibility.
• Make initial admission decisions based on established guidelines.
• Perform CRM reviews and export data to Ellucian Colleague.
• Monitor daily application statistics to prioritize workload.
• Generate admission decision letters per direction from leadership.
• Coordinate with other departments for Admissions-related events.
• Advise on prerequisites and competently present credentials when required.
• Research admissions criteria from national and international institutions.
• Perform other admissions office duties as assigned.

Connaissances

Communication

Customer service

Multitasking

Detail oriented

Team collaboration

Formation

High School Diploma or GED

Post-secondary courses in office/business skills or 2 years office experience

Knowledge of Slate CRM

MS Office Suite proficiency

Strong interpersonal skills

Legal eligibility to work in Canada

Outils

Slate CRM

Ellucian Colleague database

CRM Recruit/Slate workflow

Microsoft Office

Description du poste

Admissions Officer - CRM Administrator (DBA)

Job Title: Admissions Officer - CRM Administrator (DBA)

Campus:

Department:

Hiring Manager:

Hiring Manager Title: Associate Director of Admissions

College:

College: No Response

Position Type:

Position Type: Staff

Grade:

FLSA:

FLSA: Non-Exempt

Faculty Rank:

Salary: $60000 - $70000 CAD

Status:

Status: Full-Time

Months Worked:

Months Worked: 12 Month

Job Summary:

General Description:

The Admissions Officer – CRM Administrator provides diversified administrative support to the Admissions Office. Responsibilities include overseeing the organizations data infrastructure for the transition to Slate CRM , be the Slate expert on campus and develop training and development for other staff and evaluating applications and responding to inquiries concerning undergraduate and graduate admissions.

Supervision Received:

This position is supervised by the Associate Director of Admissions and works closely with other departments related to their duties (i.e., Academic Advising, Recruitment, Marketing, Enrollment Services, and Faculty).
Principal Duties:

1. Oversee the maintenance Slate to ensure it serves FDU Vancouver to better recruit and admit students

2. Understand organizational Slate needs and leverage the platforms functionality to enhance the recruitment and admission experience for both students and agents

3. Share relevant feedback with Slate development team and communicate relevant updates and functionality with staff and faculty

4. Process applications, acknowledges receipt of applications, produce student files and correlate transcripts and test scores with files in preparation for evaluation. Verify the authenticity of documents received from or on authorized behalf of applicants.

5. Provide outstanding customer service, maintaining contact with prospective students and applicants, including follow-up letters indicating the receipt of an application, incomplete applications (missing documents) and completed files.

6. Review transcripts, evaluate applicants’ academic record, calculate overall grade point averages, and determine the eligibility of an application to be considered for admission.

7. Make initial admission decisions to admit or refuse applicants to University programs based on established University guidelines.

8. Perform application reviews in CRM Recruit/Slate and export data into Ellucian Colleague database.
9. Monitor daily statistics of incoming applications help prioritize work for certain application types.

10. Generate decision letters and communication as directed by the Associate Director of Admissions.

11. Liaise with other departments to coordinate and support University events that relate to Admissions.

12. Recommend students who do not meet established prerequisites to Faculty Admissions Reviewing Committees and provide sufficient evidence of credentials to warrant a consideration for acceptance.

13. Research, review, and analyze admissions criteria from national and international institutions.

14. Perform other work-related admissions office related duties as assigned.

Direction to Others:

Provide Slate training to Admissions team members, and other internal stakeholders as necessary. Garner feedback from Slate users and share with necessary internal and external stakeholders.

Required Qualifications:

Standards:

1. Maintains knowledge of Admissions policies and procedures, and capable of communicating the same, particularly related to registration and database maintenance.

2. Capable of accurately maintaining student database.

3. Capable of personalizing form letters.

4. Capable of drafting forms and general information memos and letters.

5. Capable of working with and maintaining spreadsheets.

6. Capable of interacting successfully with the public under a variety of circumstances in a professional manner.

7. Must be able to follow through with responsibilities and interact effectively with co-workers.

Preferred Qualifications:

Minimum Qualifications:
1. High School Diploma or GED required.

2. Completion of post-secondary courses related to office and business skills, or 2 years of experience in an office environment required.

3. Demonstrated knowledge of Slate CRM and how to effectively leverage this platform to optimize workflow for the recruitment and admissions experience for prospective students and agents.

4. Experience with computerized systems for data management, spreadsheet, word processing and e-mail applications. Knowledge of Microsoft Office Suite. Ability to quickly learn new programs and applications.

5. Good human relations and communications skills, including telephone and typing skills.

6. Ability to handle multiple tasks simultaneously.

8. Ability to take direction work collaboratively as a team player and be able to work independently.

9. Must be available to work overtime as required, including evenings and weekends.

10. Must be legally eligible to work in Canada.

11. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing a background check.

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Posting Date:

Posting Date: 08/04/2026

Application Types Accepted:

Application Types Accepted: Application for Employment

Supplemental Questions

• * Are you legally eligible for employment in Canada? Verification will be required upon employment.
  • Yes
  • No