Admissions Officer (Contract)

Continuing Education at Conestoga College; Kitchener; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Conestoga College is seeking an Admissions Officer to manage international enrolment processes for post-secondary programs. The role combines on-campus work at the Doon campus in Kitchener with one remote day per week, in a hybrid arrangement, from 8:30 a.m. to 4:30 p.m., Monday to Friday.

Immediate need through January 24, 2027, with Ontario-based responsibilities and on-site requirements. Responsibilities include admissions management, document verification, producing acceptance letters, and

Qualifications

• Two-year diploma in Business, Office Administration, Education, or a related field.
• Three years of practical experience in student/client services and experience with multiple large database systems and diverse clientele, including newcomers to Canada, new Canadians and international students
• Excellent oral and written communication, listening, organizational and multi-tasking abilities; excellent computer skills
• Ability to work both independently and in a team
• Knowledge of College and Citizenship and Immigration Canada regulations for the purposes of individuals seeking to further their education in Canada
• Effective time management skills; demonstrated ability to work under pressure and in demanding situations
• Highly developed client service skills and ability to respond and problem-solve with tact, diplomacy, discretion and professionalism
• Compassion and ability to determine when flexibility can and should be exercised
• Demonstrate patience and appreciation for cultural differences

Responsibilities

• Manage an assigned portfolio of programs and admit applicants for international enrolment.
• Verify program offerings, including program code, title, campus, length, etc.
• Ensure applicants have met the Ministry and College admission requirements and assess international credentials
• Generate letters of acceptance, including deferrals, and conditional letters
• Increase enrolment in undersubscribed programs by liaising with International Recruitment and Marketing
• Organize information sessions for international applicants and provide turnaround documents for interviews
• Receive and follow up on admission-related problems and determine solutions
• Provide deferral and re-entry guidance and recommend alternative program options
• Analyze statistics to recommend program closures or openings
• Present to students and answer questions to encourage applications to a second program

Skills

Communication skills

Organizational skills

Multitasking

Computer skills

Team work

Regulatory knowledge

Time management

Customer service

Education

Two-year diploma in Business, Office Administration, Education, or a related field

Job description

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – January 24, 2027)

The Admissions Officer is responsible for the full scope of the admissions process for international students into post-secondary programs.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with four days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and one day remote.

Responsibilities

International enrolment program management

• Manages an assigned portfolio of programs and admits qualified applicants to support the College's international enrolment plan
• Verifies program offerings, including program code, title, campus, length, etc.
• Ensures applicants have met the Ministry and College admission requirements
• Verifies, assesses and interprets international credentials, including transcripts and other admission-related documents
• Implements and maintains a ranking criteria spreadsheet for select programs to ensure the highest quality of students
• Generates letters of acceptance, including deferrals, and conditional letters
• Increases enrolment in undersubscribed programs by liaising with the International Recruitment and Marketing
• Requests re-admission after Conestoga students voluntarily withdraw or discontinue studies from their program; determines which program level is suitable for re-entry
• Receives and follows up on admission-related problems with individual applicants and determines appropriate solutions in accordance with the strategic enrolment plan
• Generates a list of deferral requests through the IAS (OCAS) portal and actions accordingly, such as withdrawing students from the current intake, loading new program applications, issuing new letters of acceptance, etc.
• Provides alternate program options and recommendations should deferral be denied
• Organizes and delivers presentations to students in existing programs to facilitate second-program admission and follows up after presentations to answer questions and encourage application to a second program
• Based on analysis of statistical information, recommends program closures or re-openings

Stakeholder communication

• Receives and responds to telephone, written, in-person, and electronic enquiries on programs and admission requirements; responds to student, agent, and recruiter complaints
• Provides a variety of program information to students, agents, and recruiters, including tuition and fees information, practicum requirements, and other admission-related information
• Coordinates mandatory information sessions for international applicants; provides turnaround documents to facilitate student interviews with faculty, Coordinators, Chairs, and Deans

Qualifications

• Two-year diploma in Business, Office Administration, Education, or a related field
• Three years of practical experience in student/client services and experience working with multiple large database systems and diverse clientele, including newcomers to Canada, new Canadians and international students
• Excellent oral and written communication skills, listening skills, organizational skills and multi-tasking abilities; excellent computer skills
• Ability to work both independently and in a team environment
• Knowledge of College and Citizenship and Immigration Canada regulations for the purposes of individuals seeking to further their education in Canada
• Effective time management skills; demonstrated ability to work under pressure and in demanding situations
• Highly developed client service skills and ability to respond and problem-solve with tact, diplomacy, discretion and professionalism
• Compassion and ability to determine when flexibility can and should be exercised
• Demonstrate patience and appreciation for cultural differences