Admissions & Awards Client Services Pro

University of Toronto; Toronto; On-site; CAD 68,000 - 87,000; Full time

Job summary

University of Toronto is seeking a Client Services Advisor to respond to admissions and awards inquiries across campuses. You will assist students in-person, by phone, and email, providing clear information on policies and procedures while maintaining confidentiality.

The role requires teamwork, accuracy, and professional, student-centred service. Under supervision, you will navigate multiple systems (Slate, ROSI, HUB) and support training and daily operations.

Qualifications

• Bachelor's Degree or equivalent experience required.
• Minimum 2 years' experience explaining admissions policies in post-secondary education.
• Experience with university student information systems (Slate, HUB, ROSI).
• Knowledge of admissions and awards processes and university policies.
• Ability to handle confidential information and ensure privacy.

Responsibilities

• Serve as the first point of contact for admission and awards enquiries.
• Provide detailed information on processes, policies, and procedures.
• Handle routine enquiries and redirect complex ones to appropriate teams.
• Maintain accuracy of database records and application statuses.
• Assist colleagues with training and day-to-day operational support.
• Respond to complaints and determine escalation needs.
• Support admissions applications by reviewing submissions and supporting documents.

Skills

Customer service

Communication

Multitasking

Adaptability

Composure under pressure

Education

Bachelor's Degree or equivalent experience

Tools

Slate

HUB applications

ROSI

Job description

University of Toronto is seeking a Client Services Advisor to respond to admissions and awards inquiries across campuses. You will assist students in-person, by phone, and email, providing clear information on policies and procedures while maintaining confidentiality.

The role requires teamwork, accuracy, and professional, student-centred service. Under supervision, you will navigate multiple systems (Slate, ROSI, HUB) and support training and daily operations.