Administrator Systems MacOS

Vaco; Montreal; On-site; USD 42,689 - 71,149; Full time

Job summary

An innovative firm is seeking a Mac System Administrator to manage and automate macOS environments while providing top-notch technical support to users. In this role, you will tackle complex issues, assist high-level executives, and ensure smooth operations across Mac and iOS devices. Your expertise will be crucial in maintaining device profiles, deploying software packages, and integrating mobile device management solutions. If you thrive in a fast-paced environment and have a passion for Apple technologies, this opportunity is perfect for you to make a significant impact in a dynamic IT landscape.

Qualifications

• Over 3 years of experience in a similar role with strong knowledge of Apple products.
• Proficient in MDM solutions and technical documentation.

Responsibilities

• Manage and automate macOS, handle technical support requests, and perform root cause analysis.
• Troubleshoot complex Mac system issues and ensure traceability of interventions.

Skills

macOS

iOS

Technical Support

Troubleshooting

Technical Documentation

Adaptability

Stress Management

Tools

Workspace One

Jamf

Microsoft Office Suite

Job description

This range is provided by Vaco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Summary
As a Mac System Administrator, you will share the responsibility for managing, automating macOS, handling technical support requests, and performing root cause analysis of issues. You will assist users in resolving operational issues by utilizing resources such as established documentation, senior staff, and third-party companies.

Key Accountabilities

• Analyze and resolve service requests from senior executives and VIPs, as well as complex Mac system issues, including servers and workstations via the Ticketing System that cannot be resolved at level 2.
• Troubleshoot and support Mac system issues, with in-depth knowledge of macOS and iOS mobile devices, and manage their updates.
• Perform troubleshooting tasks and provide advanced technical support to clients.
• Ensure traceability of interventions, document procedures, and report to management.
• Oversee the integration and management of mobile devices (MDM).
• Maintain and troubleshoot computer and/or mobile device profiles and groups via platforms such as Workspace One or Jamf.
• Create and deploy packages for all approved software on macOS or iOS and assist in managing inventory in the management console.

Job Requirements

• More than 3 years of experience in a similar role.
• Knowledge and technical expertise of Apple products (macOS and iOS).
• Knowledge of MDM solutions for various devices (Workspace One and Jamf).
• Expertise in the Microsoft Office suite on macOS (i.e. Outlook for Mac) and the native Mail application.
• Ability to write technical procedures.
• Good adaptability.
• Ability to work under pressure and manage stress.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Wholesale