Administrator II - Bilingual, Documentation

First National Financial LP; Toronto; Hybrid; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Benefits package

Career advancement opportunities

Transit-accessible location

Job summary

First National Financial LP in Toronto is seeking a Bilingual Documentation Administrator to initiate and complete renewal and mortgage discharge processes for First National and third-party servicers. You will input renewal details, audit terms, and prepare discharge documents, ensuring accuracy and timely communication with clients.

The role requires fluency in English and French, with a strong focus on accuracy, efficiency, and collaboration within a modern office environment.

Qualifications

• Post-secondary diploma or degree required.
• Experience in mortgage industry is preferred, not required for entry-level positions.

Responsibilities

• Accurately input renewals details on Optimus (renewal directory or manual when required).
• Check errors on directory reports and weekly reports and correct as needed.
• Prepare Conversion Agreements for Adjustable mortgages when requested by client.
• Generate and mail confirmation letters to client.
• Audit renewals/conversion to ensure accuracy of terms inputted.
• Maintain investor spreadsheets for renewal allocations and reporting commitments daily.
• Maintain current interest rate sheets used by Renewal Administration Department.
• Manage and complete daily workflow items.
• Audit discharge statements to ensure penalties, fees and notes are correct.
• Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out.
• Complete other projects as assigned by management.

Education

Post-secondary diploma or degree

Tools

Optimus

Job description

16 York St, Toronto, ON, Canada

Job Description

Reporting To:

Full-Time/Part-Time:

Salary Range:

Full-time

$43,000 - $53,000

Posting Date:

September 3, 2026

Closing Date:

September 24, 2026

Hours of Work:

8:30 a.m. - 5:00 p.m.

Grade:

Office Location:

6.5

Toronto, ON

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

The Opportunity:

The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers.

How you will contribute:

• Accurately input renewals details on Optimus (renewal directory or manual when required)
• Check errors on directory reports and weekly reports making corrections where required
• Prepare Conversion Agreements for Adjustable mortgages when requested by client
• Generate and mail confirmation letters to client
• Audit renewals/conversion to ensure accuracy of terms inputted
• Maintain investor spreadsheets for renewal allocations and reporting commitments for Accounting, investors and management on a daily basis based on guidelines from treasury
• Maintain current interest rate sheets used by Renewal Administration Department
• Manage and complete daily workflow items
• Audit discharge statements to ensure accurate penalties, fees and notes are in place
• Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out
• Complete all other projects as assigned by management

The experience you need:

• You have acquired a post-secondary diploma or degree
• You have some experience in the mortgage industry (may not be applicable for entry-level positions)

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.