Mortgage Specialist, Renewals

First National Financial; Toronto; On-site; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Commission

Base salary

Bonus

Benefits

Career advancement opportunities

Job summary

First National Financial in Toronto is seeking a Mortgage Specialist to renew and retain existing client portfolios. You will handle calls about early renewals, maturing accounts, and discharge requests, while driving retention and cross-selling mortgage products.

This role requires strong communication, a sales mindset, and FSRA-regulatory readiness. Join a team where compensation includes base salary, commission, and benefits, with a modern office near transit.

Qualifications

• Bold communication on the telephone and with internal teams.
• Ability to multi-task in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Previous inbound/outbound sales experience.
• Knowledge of mortgage underwriting policies and procedures.
• Knowledge of mortgage and debt products to ensure service quality.
• FSRA registration requirements to work in Ontario.

Responsibilities

• Handle all incoming calls from the department queue for early renewals and maturing accounts.
• Retain accounts discharged due to a sale or switch of property.
• Solicit to retain First National customers (inbound and outbound).
• Sell Mortgage Life Insurance and Home Warranty programs.
• Discuss early renewals for better rates or debt consolidation with clients.
• Utilize technology to aid the mortgage process.
• Be accountable for retention percentages.

Skills

Communication skills

Multi-tasking

Problem solving

Inbound outbound sales

Mortgage underwriting knowledge

Mortgage and debt product knowledge

Education

FSRA registration requirements

Job description

Full-time

Salary Range: $65,000 + commission (commission structure will be shared during interview)

Hours of Work: 8:30 a.m. – 5:00 p.m.

Office Location: 55.7

Toronto, ON

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, commission, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings.

How you will contribute:

• Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests
• Retention of accounts which are discharged due to a switch or sale of property
• Solicit to retain First National customers (inbound and outbound)
• Selling Mortgage Life Insurance and Home Warranty programs
• Speak with clients that are requesting an early renewal for lower interest rates or debt consolidation
• Utilize technology to aid the mortgage process
• Accountable for retention percentages

The experience you need:

• Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners
• Ability to multi-task in a fast-paced environment
• Strong ability to analyze and resolve problems
• Shift work would be required to support volume as required
• Previous inbound/outbound sales experience
• Knowledge of mortgage underwriting policies and procedures
• Knowledge of mortgage and other debt products to ensure quality First National customer service
• In accordance with the Financial Services Regulatory Authority of Ontario (FSRA) candidates must meet the educational requirements required for registration with FSRA. The successful candidate will be registered with FSRA within five days of their start date with First National

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
• Call Centre requirements long periods of time on phone calls using a headset and a queue.
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.