Administrative Support V - Scheduler Team Lead

Alberta Health Services; St. Albert; On-site; CAD 30,000 - 60,000; Full time

Job summary

Alberta Health Services is seeking a Scheduler Team Lead who will oversee daily staffing operations and coordinate with unit managers to ensure efficient scheduling. The candidate will use advanced problem-solving and customer service skills to support front-line healthcare delivery. A post-secondary education and experience in staff scheduling applications are essential for this role.

Qualifications

• Completion of post-secondary education (certificate in office or business administration).
• Staff scheduling experience with related applications.
• 1 year full-time equivalent experience in an AHS Staffing Services Office.

Responsibilities

• Lead scheduling tasks and provide direction to staffing clerks.
• Monitor workloads and resolve high priority scheduling issues.
• Mentor peers and promote a positive workplace environment.

Skills

Scheduling experience

Conflict resolution

Customer service

Problem-solving

Education

Post-secondary education in office or business administration

Tools

ESP

Job description

1 week ago Be among the first 25 applicants

Your Opportunity:

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? PSSS supports the day-to-day scheduling tasks of AHS employees & managers. As the Scheduler Team Lead, you’ll provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads & determining clerk duties in collaboration with the SSC Manager. The successful lead will efficiently process payroll with timekeeping in ESP, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective & make the necessary corrections for accurate delivery of pay. You will provide scheduling support for Unit Managers, Unit Charge Nurses & Relief Team Managers to ensure unit work plans & staff schedules/assignments are up to date & maintained through ESP. Leveraging strategic communication & problem-solving skills will be key in the ongoing collaboration with Unit/Site Managers to resolve high priority scheduling issues in ESP. Your scheduling expertise will enable the ability to anticipate unit staffing needs & communicate these needs effectively to your client groups. Dynamic customer service skills will also be used to fluidly support your clients in optimizing the use of ESP & helping to extract information from staffing/scheduling reports & related statistics. The Scheduling Team Lead will act as a mentor for peers & must actively promote & facilitate a positive environment in the workplace by fostering a team attitude of acceptance & tolerance. The Scheduling Lead will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team & for internal clients. The Scheduling Team Lead will be assigned to support North Zone & the correlative SSC hours of operation.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: N Classification: Administrative Support V Union: AUPE GSS Unit and Program: Provincial Staffing Shared Services Primary Location: Sturgeon Community Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.62 Posting End Date: 09-JUN-2025 Temporary Employee Class: Temp P/T Benefits Date Available: 20-JUN-2025 Temporary End Date: 31-MAR-2026 Hours per Shift: 9 Length of Shift in weeks: 12 Shifts per cycle: 32 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.45 Maximum Salary: $34.60 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Staff scheduling experience with demonstrated use of related scheduling applications. 1 year of full-time equivalent experience in an AHS, ESP Staffing Services Office within the past 5 years. Current working experience in the role of a Scheduler Team Lead within an AHS centralized Staffing Service Center. Timekeeping experience in ESP.

Preferred Qualifications:

Leadership experience (Delegating, Prioritizing, Coaching, Mediating). Successful completion of the Scheduler Team Lead training and orientation. Knowledge of the applicable collective agreements and pay codes.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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