Administrative Support IV - Scheduler

Alberta Health Services; St. Albert; On-site; CAD 30,000 - 60,000; Full time

Job summary

Alberta Health Services is seeking a Scheduler to provide vital administrative support at the Staffing Service Centre. In this role, you'll manage urgent staff scheduling, ensure adherence to AHS policies, and foster effective communication within a fast-paced healthcare environment. Ideal candidates should have strong customer service and scheduling skills, with proficiency in Microsoft Office applications.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of scheduling experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Handle complex staff scheduling tasks in a fast-paced environment.
• Enter payroll data and provide scheduling reports.
• Train and orient new staff members.

Skills

Customer Service

Scheduling

Attention to Detail

Interpersonal Communication

Education

Some post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

1 week ago Be among the first 25 applicants

Your Opportunity:

Are you seeking a fulfilling career with opportunities for growth and advancement? Are you a dynamic administrator who thrives in a fast-paced scheduling environment that directly impacts patient care? Reporting to the Manager of Staffing Service Centre (SSC) this position plays a vital role in supporting multiple programs within the North Zone. The scheduler uses the Environment for Scheduling Personnel (ESP) staff scheduling application while adhering to established staff scheduling processes. You'll handle complex and often urgent staff scheduling tasks within tight timeframes in a busy, high-pressure environment. Attention to detail is essential as you ensure that employees are scheduled appropriately, and that employee pay data aligns with AHS policies, procedures, and collective agreement provisions. You'll leverage your technical and interpersonal communication skills to provide exceptional customer service to valued clients in a fast-paced environment, even when faced with frequent interruptions and shifting priorities. Your expertise will also be crucial in training and orienting new staff. As a successful Scheduler, your key responsibilities will include filling pre-booked and immediate shifts resulting from staff vacation, leave of absence, illness, and education leave, anticipating staffing needs and informing managers of shifts requiring further attention, entering data for payroll, providing scheduling reports, detailed records and compiling/providing statistical information. The ideal candidate for this role will focus on developing trusted relationships, effective interdisciplinary communication with clients, and maintaining a patient-focused mindset. Please note this role requires the candidate to work on-site at the Staffing Service Centre.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: N Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Provincial Staffing Shared Services Primary Location: Sturgeon Community Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 09-JUN-2025 Temporary Employee Class: Temp F/T Benefits Date Available: 20-JUN-2025 Temporary End Date: 25-JAN-2026 Hours per Shift: 9 Length of Shift in weeks: 12 Shifts per cycle: 52 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $26.07 Maximum Salary: $31.68 Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Proficiency in using Microsoft Outlook, Word, and Excel. Capability to successfully complete a 6-week training course. Minimum of 1 year of customer service experience. Minimum of 1 year of scheduling experience.

Preferred Qualifications:

3 years customer service experience. Experience in timekeeping and payroll processes. Previous experience in a call center setting. Knowledge of applicable collective agreements and pay codes. Experience working in a unionized, healthcare, and/or 24/7 operational environment. Familiarity with AHS scheduling software such as Kronos, ESP, or ASC. Current experience working within an AHS centralized ESP Staffing Service Center.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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