Administrative Support IV

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services within Finance Health Shared Services is seeking an Administrative Support IV to support Billing, Cash and Collections. The role involves processing AR billing and cash processing, data entry, validation, and adjustment, plus master data maintenance and customer inquiries.

Applicant should have Grade 12 with accounting courses or post-secondary accounting, 2–4 years in a high-volume accounting environment, strong MS Office skills, and customer service experience in a

Qualifications

• Some post-secondary education is required.
• Grade 12 completed with post-secondary accounting courses or related accounting experience.
• 2–4 years in a high-volume, fast-paced accounting department with large computerized systems.
• Proficient in MS Word and Excel and strong customer service experience.

Responsibilities

• Process AR billing and cash processing including data entry, validation, and adjustment.
• Manage master data for AR customer billing: entry, edits, merges, and deactivation.
• Review and verify data for AR billing and cash processing; monitor delinquent accounts.
• Prepare and send notices; apply payments; perform customer inquiries follow-up.
• Assist with reconciliations and perform ad-hoc duties as needed.

Skills

Customer service

Data entry

Education

Grade 12

Post-secondary accounting courses

Accounting program

Tools

MS Office

Job description

Your Opportunity: This is an Administrative Support IV (AS IV) position within the Billing Cash and Collections portfolio in Finance Health Shared Services. Performs a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situations. AS IV positions can be divided into specific accountabilities and tasks for Billing Cash and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include: Processing AR billing and Cash Processing including detail entry, validation, and adjustment. Processing master data for AR customer billing, including data entry, edits, merges, and deactivation in accordance with requirements. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent accounts, reviewing, preparing, and sending notices, or applying payment application. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person. Including investigating and resolving customer/client issues, and master data clarifications. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed. Ad-hoc duties such as testing, filing, backup coverage, etc.

Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Billing, Cash and Collections Finance Shared Services Primary Location: Glenrose Rehabilitation Hsp Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 25-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 12-OCT-2026 Temporary End Date: 13-APR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable

Required Qualifications: Some post-secondary education.

Additional Required Qualifications: Completion of Grade 12 supplemented by post-secondary accounting courses as part of an accredited accounting program and/or 1-2 years of related accounting experience. 2-4 years related experience in a high volume, fast-paced accounting department, preferably working in large, computerized accounting systems. Demonstrated competency in use of MS Office applications especially Word and Excel. 3-4 years of customer service experience in an organization of significant size, complexity, and diversity.

Preferred Qualifications: Healthcare environment experience is an asset. Preference granted to employees with additional education, for example an accounting certificate or a Bachelor’s degree including relevant courses in accounting or finance.