Administrative Support III

Alberta Health Services; Innisfail; On-site; CAD 30,000 - 60,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III to ensure accurate registration of patients at the Innisfail Health/MH Care Center. This role involves processing patient information, communicating effectively with patients, and supporting healthcare operations. Candidates should have strong administrative skills and customer service orientation, with the ability to work flexibly across various shifts.

Qualifications

• Completion of Grade 12 or equivalent required.
• Medical Terminology certificate and typing speed of 40 wpm required.
• Strong computer skills and communication proficiency necessary.

Responsibilities

• Obtain and input accurate patient demographic and financial information.
• Verify patient eligibility and assist with financial agreements.
• Prepare identification labels and ensure patient safety during registration.

Skills

Communication

Computer Skills

Typing

Customer Service

Education

Grade 12 or equivalent

Medical Terminology Certificate

Job description

Your Opportunity:

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy & Information Security policies. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 25 lbs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: N Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management- Patient Registration Primary Location: Innisfail Health/MH Care Ctr Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 04-JUN-2025 Employee Class: Casual/Relief Date Available: 14-JUN-2025 Hours per Shift: 4, 6, 7, 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $23.53 Maximum Salary: $28.60 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with. This is a casual posting with the expectation that applicants are available for short shifts and shift work, often on short notice.