Administrative Support III

Alberta Health Services; Red Deer; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Alberta is seeking an Administrative Support III to manage patient information and support the registration process. You will need strong customer service and communication skills, as well as a Medical Terminology certificate and accurate typing speed. This part-time position based in Red Deer requires the ability to work shifts and adapt to a dynamic environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required.
• Accurate typing speed of 40 wpm.
• Strong computer skills required.
• Proficient in English, both written and oral.

Responsibilities

• Obtain and input accurate demographic and financial information on patients.
• Verify patient eligibility related to healthcare coverage.
• Prepare identification labels and wristbands.
• Inform patients about accommodation options.

Skills

Customer service skills

Communication skills

Computer skills

Typing speed of 40 wpm

Education

Grade 12 or equivalent

Medical Terminology certificate

Job description

Overview

Your Opportunity: At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. The Administrative Support III works under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information. The role is responsible for obtaining and inputting accurate demographic and financial information on patients in the appropriate hospital information system at various entry points of the health system.

Essential functions include obtaining and recording accurate demographic and financial information on patients by interviewing patients, family members and/or care providers; consistently applying Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identity theft; verifying patient eligibility related to healthcare coverage; reviewing Financial Agreement Forms for patients without valid provincial healthcare coverage and ensuring forms are completed appropriately; preparing identification labels and wristbands and verifying patient name and date of birth when applying wristbands; informing patients about options for accommodation and the process for requesting preferred accommodation; consistently applying best practice as outlined in the Provincial Registration Standards & Practices Manual; complying with Health Information Act (HIA) and other privacy legislation in effect with AHS Information Privacy & Information Security policies. The incumbent performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs and to assist with carrying patient belongings up to 20 lbs.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification and Conditions

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.58
• Posting End Date: 24-SEP-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 04-OCT-2025
• Temporary End Date: 30-SEP-2026
• Hours per Shift: 5 - 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 14
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Medical Terminology - certificate required and testing done prior to interview.
• Accurate typing speed of 40 wpm required, and testing done prior to interview.
• Strong computer skills are required.
• Demonstrated proficiency in the English language, both written and oral.
• Effective communication skills with a focus on excellent customer service in every interaction.
• Excellent communication skills due to high interaction with patients and multiple disciplines across the organization.
• Ability to function effectively in a dynamic environment, including working under pressure, adapting to changing priorities and meeting deadlines.
• Ability to work independently with minimal supervision.
• Ability to work all shifts as operationally required.

Preferred Qualifications

• Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year of experience preferred.
• Experience in a healthcare or medical office setting preferred.
• Experience utilizing N-O-D to support patient and family centered care.