Administrative Support Associate

Canada Life; Toronto; On-site; CAD 42,000 - 58,000; Full time

Job summary

An established industry player is looking for an Administration Support Associate to enhance their dynamic team in Toronto. This role involves processing insurance applications, managing billing adjustments, and communicating with clients and plan sponsors. The ideal candidate will have a strong background in life and health insurance administration, excellent organizational skills, and a commitment to customer service. Join a forward-thinking company that values diversity and inclusivity, offering a supportive environment where you can thrive and contribute to improving the well-being of Canadians.

Qualifications

• 5 years of experience in life, health, and insurance administration.
• Proficiency with Microsoft Office and web applications.

Responsibilities

• Process incoming applications for insurance and assess underwriting requirements.
• Manage accounting and billing adjustments, and process premium refunds.

Skills

Life, health, and insurance administration

Customer service skills

Attention to detail

Organizational skills

Bilingual in French and English

Education

Industry courses (LOMA)

Tools

Microsoft Office

Mainframe applications

Web applications

Job description

Permanent Full-Time Administration Support Associate in Toronto, ON

We are seeking an Administration Support Associate to join our team in Toronto, ON.

What You Will Do

• Process incoming applications for insurance and assess underwriting requirements, if applicable.
• Manage all accounting and billing adjustments, and process premium refunds and charges.
• Handle policy and client updates.
• Communicate directly with Plan Sponsors, clients, and advisors via email and telephone regarding policy inquiries, follow-ups, and terminations.
• Assist team members with special projects.

What You Will Bring

• Industry courses (LOMA)
• 5 years of experience in life, health, and insurance administration
• Administration experience
• Proficiency with mainframe and web applications
• Microsoft Office skills
• Superior customer service skills
• Attention to detail and high organizational skills
• Ability to multi-task, work under pressure, and meet deadlines
• Bilingual in French and English is an asset

Compensation and Benefits

The base salary ranges from $42,500 to $57,400 annually. This salary is exclusive of additional variable compensation such as bonuses or commissions. If selected for further consideration, your recruiter will discuss our total rewards program.

Application Process

Applications will be reviewed on a rolling basis, with a minimum posting period of 5 business days. The closing date may vary depending on search activity.

Our Commitment

At Canada Life, we value diversity and inclusivity. We foster a workplace where all backgrounds, perspectives, and talents are appreciated. We strive to create an environment where every employee can reach their potential and contribute to our mission to improve the well-being of Canadians.

If you require a reasonable accommodation during the application process, please contact [e-mail].

We thank all applicants; however, only those selected for an interview will be contacted.