Administrative Support

Halifax Partnership; Halifax Regional Municipality; On-site; CAD 30,000 - 60,000; Part time

Job summary

Halifax Partnership is seeking a dedicated Administrative Support for the Recreation Programming division. In this permanent part-time role, you'll provide exceptional service at recreation centers, assist in administrative tasks, and supervise staff to enhance customer experiences. Ideal candidates will demonstrate strong customer service skills and possess relevant educational qualifications.

Qualifications

• Minimum two years’ experience in a customer service position.
• Minimum one year of experience in a leadership position.
• Experience in handling cash and preparing deposits.

Responsibilities

• Provides customer service and responds to inquiries.
• Processes program registrations and collects attendance.
• Trains and schedules front desk staff.

Skills

Customer Service

Communication

Organization and Planning

Teamwork and Cooperation

Education

Grade 12

Administrative Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Legend Software

Job description

Halifax Regional Municipality is inviting applications for the Permanent Part-time position ofAdministrative Supportin the Recreation Programming division of Parks& Recreation.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

The Administrative Support position is responsible for providing customer service support for the delivery of recreation at Halifax Regional Municipality operated recreation centres; coordinating and supervising teams of front-desk staff to deliver an enhanced customer service experience. This position provides administrative support for their area, including processing program registration, one-time rental bookings, membership sales, as well as payroll and cash handling as a facility administrator.

DUTIES AND RESPONSIBILITIES:

• Provides customer service to internal and external customers, such as responding to emails, phone-in inquiries from clients and walk-in counter service
• Promote and highlight programs, memberships, and rental opportunities
• Provides resource information regarding all HRM recreation services
• Assesses customer service concerns and makes recommendations to Community Recreation Coordinator (CRC)and/or the Area Manager as required
• Provides support and assistance toCRCs and program instructors
• Processes program registrations, withdrawals, and refund requests
• Processes membership applications and issues passes
• Collects and inputs usage attendance for programs, rentals, and memberships
• Under the direction of the HR Generalist, participates in the recruitment process of front desk and building monitor staff as required by providing posting information, and participating in the interview process
• Trains, schedules, and leads teams of casual staff
• Organizes, maintains, and oversees staffing schedules
• Sets up new hires with proper access to facility operations
• Maintains employee files and ensures HR employee requirements are current
• Prepares and maintains part-time staff daily time sheets and submits to Finance
• Provides front desk/building monitors with ongoing supervision, and coaching
• Provides feedback to the Area Manager regarding any staffing concerns
• Prepares and transports deposits to the bank on a weekly basis as per Standard Operating Procedures
• Administers cash float as per Standard Operating Procedures
• Respond to Accounts receivables and credits on a weekly basis
• Monitors accounts receivables and ensures payments are received; identifies and forwards accounts for collection action when necessary
• Monitors and submits requests for refunds, credits, and account adjustments to the Legend Software team as per Auditor’s guidelines
• Controls access to facility safe
• Creates/manages client and facility data records
• Responsible for entering all HRM one-time bookings into software program for one or more facilities
• Prepares, generates, amends, oversees cancellations and payments and issues one-time rental contracts
• Responds and follows up on inquiries from customers
• Ensures special event liquor licenses are in order in accordance with Municipal Alcohol Policy AO-53 where applicable
• Ensures group insurance is in order as per municipal risk management guidelines
• Produce, maintain, and provide updated facility schedule for front line staff
• Liaise with Central Booking on the status of on-going facility bookings
• Report facility maintenance issues to the Community Recreation Coordinator (or designate) and Facility, Maintenance and Operations (MFMO). Provide support when necessary
• Responsible for answering all inquiries on the Uniform Call Distribution (UCD) line
• Updates facility voicemail
• Updates the LED/Outdoor Sign as needed
• Administers and maintains building security alarm codes
• Administers and coordinates Equipment Loan Program
• Creates, publishes, and maintains daily facility schedule boards and/or monitors
• Coordinates service calls for office equipment
• Retrieves mail from Community Mailbox
• Participates in departmental committees as required
• Obtains Special Constable designation for the purpose of issuing parking tickets in consultation with CRC or Manager as required
• Requests Protection of Property Act, when necessary, in consultation with CRC or Area Manager
• May perform other related duties as assigned

Job Posting

Halifax Regional Municipality is inviting applications for the Permanent Part-time position ofAdministrative Supportin the Recreation Programming division of Parks& Recreation.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

The Administrative Support position is responsible for providing customer service support for the delivery of recreation at Halifax Regional Municipality operated recreation centres; coordinating and supervising teams of front-desk staff to deliver an enhanced customer service experience. This position provides administrative support for their area, including processing program registration, one-time rental bookings, membership sales, as well as payroll and cash handling as a facility administrator.

DUTIES AND RESPONSIBILITIES:

• Provides customer service to internal and external customers, such as responding to emails, phone-in inquiries from clients and walk-in counter service
• Promote and highlight programs, memberships, and rental opportunities
• Provides resource information regarding all HRM recreation services
• Assesses customer service concerns and makes recommendations to Community Recreation Coordinator (CRC)and/or the Area Manager as required
• Provides support and assistance toCRCs and program instructors
• Processes program registrations, withdrawals, and refund requests
• Processes membership applications and issues passes
• Collects and inputs usage attendance for programs, rentals, and memberships
• Under the direction of the HR Generalist, participates in the recruitment process of front desk and building monitor staff as required by providing posting information, and participating in the interview process
• Trains, schedules, and leads teams of casual staff
• Organizes, maintains, and oversees staffing schedules
• Sets up new hires with proper access to facility operations
• Maintains employee files and ensures HR employee requirements are current
• Prepares and maintains part-time staff daily time sheets and submits to Finance
• Provides front desk/building monitors with ongoing supervision, and coaching
• Provides feedback to the Area Manager regarding any staffing concerns
• Prepares and transports deposits to the bank on a weekly basis as per Standard Operating Procedures
• Administers cash float as per Standard Operating Procedures
• Respond to Accounts receivables and credits on a weekly basis
• Monitors accounts receivables and ensures payments are received; identifies and forwards accounts for collection action when necessary
• Monitors and submits requests for refunds, credits, and account adjustments to the Legend Software team as per Auditor’s guidelines
• Controls access to facility safe
• Creates/manages client and facility data records
• Responsible for entering all HRM one-time bookings into software program for one or more facilities
• Prepares, generates, amends, oversees cancellations and payments and issues one-time rental contracts
• Responds and follows up on inquiries from customers
• Ensures special event liquor licenses are in order in accordance with Municipal Alcohol Policy AO-53 where applicable
• Ensures group insurance is in order as per municipal risk management guidelines
• Produce, maintain, and provide updated facility schedule for front line staff
• Liaise with Central Booking on the status of on-going facility bookings
• Report facility maintenance issues to the Community Recreation Coordinator (or designate) and Facility, Maintenance and Operations (MFMO). Provide support when necessary
• Responsible for answering all inquiries on the Uniform Call Distribution (UCD) line
• Updates facility voicemail
• Updates the LED/Outdoor Sign as needed
• Administers and maintains building security alarm codes
• Issues building keys
• Administers and coordinates Equipment Loan Program
• Creates, publishes, and maintains daily facility schedule boards and/or monitors
• Coordinates service calls for office equipment
• Retrieves mail from Community Mailbox
• Participates in departmental committees as required
• Obtains Special Constable designation for the purpose of issuing parking tickets in consultation with CRC or Manager as required
• Completes incident/accidents reports
• Requests Protection of Property Act, when necessary, in consultation with CRC or Area Manager
• May perform other related duties as assigned

QUALIFICATIONS:
Education and Experience:

• Grade 12 and Administrative Diploma from a recognized educational institution
• Minimum two years’ experience working in a front-line customer service position
• Minimum one year of experience in a leadership position
• Minimum one year of experience handling various revenue streams, including balancing, and preparing bank deposits
• Equivalent combination of education and experience may be considered

Technical / Job Specific Knowledge and Abilities:

• Working knowledge of records keeping, cash handling and human resource management
• Proficient knowledge of computers and office software applications (i.e., Word, Excel, Outlook, Adobe Acrobat, etc.)
• Working knowledge of financeand purchasing procedures and cash handling practices
• Experience in Legend or other Recreation Management software will be considered an asset

Security Clearance Requirements:Applicants may be required to complete an employment security screening check.

Please note– Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

COMPETENCIES:Valuing Diversity,Communication, Customer Service, Organization and Planning, Teamwork and Cooperation

WORK STATUS:Permanent Part-Time

HOURS OF WORK:Monday to Friday, 8:30am to 4:30pm for 20 hours per week

SALARY:$30.28 per hour as per the NSGEU Local 222 Collective Agreement; Level 5

WORK LOCATION:LeBrun Recreation Centre

CLOSING DATE:Applications will be received up to11:59 pm on Sunday, June 15, 2025

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note:We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the recruiter when invited to the assessment process. For more information on our accommodation process please click on the link;Accommodations | Hiring | Employment | Halifax.

(position # 78640429)