Administrative & Program Support Clerk A

City of Winnipeg; Winnipeg; On-site; CAD 32,000 - 46,000; Full time

Job summary

City of Winnipeg is seeking an Administrative & Program Support Clerk A to support the Recreation Services Division at Elmwood Kildonans Pool. The role is temporary, full-time, with hours 1:30 p.m. to 9:30 p.m., Monday to Friday.

The successful candidate will handle admissions, registrations, and cash transactions, provide frontline customer service, and maintain records. A high school diploma and proficiency in Microsoft Office are required, plus an ability to use POS software such as ActiveNet.

Qualifications

• High school graduation or equivalent.
• Proficiency in Word, Excel and Outlook.
• Ability to use POS/Registration software (e.g. ActiveNet) or obtain it within 3 months.
• Able to communicate effectively with the public and staff in person, by phone and email.
• Aptitude for office work.
• Knowledge of general office procedures, filing and operation of office machines.
• Understand and apply Administrative Directive Citizen/Customer Service.
• Ability to handle cash accurately.
• Ability to work with minimal supervision.
• St. John's Ambulance First Aid CPR or equivalent within probationary period.

Responsibilities

• Provide quality citizen/customer service.
• Greet or acknowledge customers in a timely and welcoming manner.
• Administer public admission entry requirements and program registrations.
• Receive and record cash/credit transactions and program registrations.
• Receive admissions for pool entry.
• Answer phone calls, take messages, and provide routine information about scheduling and programs.
• Maintain pool records, filing and inventory.
• Operate small office equipment and photocopying machines.
• Administer first aid as required.
• Type documents and perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Microsoft Office

ActiveNet

Education

High school diploma

First Aid / CPR certification

Tools

ActiveNet POS/Registration software

Job description

Administrative & Program Support Clerk A

Recruitment Details

Department: Community Services, Recreation Services
Designated Work Location: Elmwood Kildonans Pool, 909 Concordia Ave
Position Type: Temporary, Full-time - Term until June 18, 2027
Hours of Work: 1:30 p.m. to 9:30 p.m., Monday to Friday
Salary: $1,249.30 - $1,770.23 bi-weekly as per the Clerk A Classification within the C.U.P.E Collective Agreement.
Employee Group: C.U.P.E.

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare. For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Persons with Disabilities, and Newcomers. In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above. Requests for Reasonable Accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Pool Supervisor, the Administrative & Program Support Clerk A provides clerical and administrative support for the Recreation Services Division, Aquatics Unit and is responsible for performing front-line customer service duties for the Administration Office and public on a daily basis; administering public admission entry requirements including program registration; performing cash transactions; reception duties; receiving and processing incoming mail; assisting with the preparation of annual statistical reports; filing and other clerical duties as assigned.

As the Administrative & Program Support Clerk A, you will:

• Provide quality citizen/customer service.
• Greet or acknowledge in a timely & welcoming manner every customer.
• Administer public admission entry requirements.
• Receive and record cash/credit transactions including program registration.
• Receive appropriate admissions for pool entry.
• Receive telephone calls, take messages, answer routine questions regarding scheduling and pool programs or refer to appropriate source.
• Maintain pool records, file and inventory.
• Operate a variety of small office equipment and photocopying machines.
• Administer first aid, as required.
• Type documents as required.
• Perform any other duties consistent with classification, as required.

Your Education And Qualifications Include

• High school graduation or an equivalent combination of training and experience.
• Demonstrated basic proficiency in use of Microsoft software products such as Word, Excel and Outlook.
• Demonstrated ability in the use of POS/Registration software (e.g. ActiveNet, etc.) or ability to attain within 3 months.
• Ability to communicate effectively with the public and other staff members in person, by telephone and by email.
• Demonstrated aptitude for office work.
• Knowledge of general office procedures, filing, and the operation of office machines.
• Demonstrate a clear understanding and application of the Administrative Directive Citizen/Customer Service.
• Ability to handle cash accurately.
• Demonstrated ability to work under minimal supervision.
• St. John's Ambulance First Aid Certificate or equivalent and Level C CPR or ability to obtain same within probationary period.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check (Vulnerable Sector) satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense. To obtain Police Information Check information, please visit www.winnipeg.ca/police.
• Applicants may be required to undergo testing to determine their knowledge, abilities and skills as they relate to the qualifications of the position.

Position Reports To: Pool Supervisor

• If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.
• An eligibility list may be established to fill current and future permanent and temporary positions and will remain in effect for 6 months.