Manager, Operations Support

The Government of Nova Scotia; Halifax; On-site; CAD 102,000 - 128,000; Full time

Benefits offered by this job

Career development

Engaging workplace

Multiple career paths

Job summary

The Government of Nova Scotia is seeking a Manager, Operations Support to lead key operational and service delivery functions within Corporate Services in Halifax. This role oversees high-volume programs and case management systems, working with cross-functional teams and external partners to ensure compliant, efficient service delivery.

You will lead a professional team, manage system administration, audits, and continuous improvement initiatives, and coordinate with technology teams to

Qualifications

• University degree in business or information management plus several years of related management experience.
• Experience and/or education in Information Technology would be an asset.

Responsibilities

• Identify and implement innovative solutions to improve service delivery and client outcomes.
• Provide program and system management support for case management software and transactional services programs.
• Lead a team of professionals and ensure priorities and objectives are met.
• Be forward thinking and aware of trends/technologies to enhance operations.
• Develop and monitor service standards and evaluation mechanisms for continuous improvement.
• Provide policy interpretation to stakeholders and direction to Ministerial requests.

Skills

Leadership

Relationship building

IT proficiency

Project management

Education

University degree in business or information management

Tools

Integrated Case Management (ICM)

Collaborative Case Management (CCM)

Microsoft Office

SharePoint

UAT tooling

Job description

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Department:Opportunities and Social Development

Location:HALIFAX

Type of Employment:Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date:28-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At theDepartment of Opportunities and Social Development (OSD) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportiive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

Are you an innovative leader who builds strong relationships and partners effectively to deliver solutions? We’re hiring a Manager, Operations Support, to help lead key operational and service delivery functions within Corporate Services.

The Manager is a critical leadership role that provides strategic and operational oversight for key case management systems, transactional service programs, and legislated business functions within the Department. The position ensures the effective administration of high-profile, high-volume programs, including the Poverty Reduction Credit (PRC), Low Income Pharmacare for Children (LIPC), and Child Abuse Register (CAR), while advancing departmental priorities related to service delivery, operational excellence, privacy compliance, and digital transformation.

Working collaboratively across government, the Manager leads a professional team responsible for complex operational processes, case management system administration, system audits, stakeholder relationships, and continuous improvement initiatives. The role serves as the primary link between business areas, technology teams, vendors, service delivery staff, and executive leadership to ensure service continuity, legislative compliance, and successful implementation of system enhancements

Primary Accountabilities

We count on your leadership and expertise to:

• Identify and implement innovative solutions that improve service delivery, streamline business processes and enhance client outcomes.
• Provide program and system management support for case management software and transactional services programs
• Lead a team of professionals and ensure priorities and objectives are met and aligned across the department
• Be a forward thinker, keeping aware of new trends and technologies and how they can enhance operations and reduce inefficiencies
• Work collaboratively with other department units, government departments and stakeholders (internal and external) to ensure best strategies for service outcomes
• Develop and monitor service standards, practices and appropriate evaluation mechanisms that lead to continuous improvement of functions and services
• Provide advice and interpretation of policies and legislation to stakeholders
• Provide direction to Ministerial requests

You will represent the Department on committees with stakeholders. You will also ensure the effective management of human and financial resources by setting and evaluating performance, promoting diversity and a healthy workplace, and demonstrating leadership competencies.

Qualifications and Experience

This may be the right opportunity for you if you have a university degree from a recognized school in the field of business or information management plus several years of related management experience. Experience and/or education in Information Technology would be considered an asset.

As the next Operations Manager you have:

• A strong technical background with experience in system administration, release management and UAT (User Acceptance Testing)
• Proficiency with computers and a variety of computer software such as Microsoft Suite (Word, Outlook, Excel, TEAMS and Share Point)
• Experience with case management systems- specifically, but not limited to, Integrated Case Management (ICM) and Collaborative Case Management (CCM)
• Experience working within an operational environment
• Experience with deadlines and processing transactional services and applications
• Highly organized

You also possess demonstrated leadership skills, with strong abilities in relationship building and team collaboration. You are also:

• A strong collaborator who creates a culture where idea generation and innovation are encouraged and supported.
• Passionate about teamwork and able to work effectively under pressure.
• Skilled at applying strong problem-solving skills to introduce, promote, and implement new ideas within the division, and to resolve conflicts and concerns as they arise.
• Able to maintain professional integrity and ethics while sustaining effective relationships and balancing competing demands from various stakeholders.
• Committed to understanding and promoting the importance of diversity, culture, and inclusion within your team and in the development and management of strategies, policies, standards, program design, and initiatives.
• Decisive and an effective communicator, both verbally and in writing.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Working Conditions

This role is based in a comfortable office environment, and you may be working at your computer for extended periods of time. You may be required to travel to worksite locations.

Your normal workweek is 35 hours/week, 7 hours/day. This role does entail a high volume of work which may, at times, require longer than normal working hours. May involve evenings and weekends.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.

Pay Grade:EC 12

Salary Range:$3,929.22- $4,911.52Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed [e-mail].