Administrative Assistant, Youth Programming

Mount Royal University; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

An established industry player in youth programming is seeking a dedicated Administrative Assistant to support their mission of providing extraordinary camps for children. This role involves a variety of administrative tasks, including customer service, program audits, and database management. The ideal candidate will possess strong organizational and communication skills, enabling them to thrive in a dynamic environment. This is a full-time, on-campus position where your contributions will directly impact the experiences of youth in the community. Join a team that values innovation and inclusivity, and play a vital role in shaping the future of youth programming.

Qualifications

• Two-year diploma or equivalent required; experience in youth programming is a plus.
• Strong organizational and communication skills are essential.

Responsibilities

• Assist with administrative tasks for the Business and Retail Services department.
• Provide excellent customer service and program information to stakeholders.

Skills

Organizational Skills

Time Management

Communication Skills

Problem Solving

Interpersonal Skills

Education

Two-Year Diploma

Post-Secondary Education

Tools

Database Management

Spreadsheet Software

Job description

Administrative Assistant, Youth Programming - (3128)

Job Title: Administrative Assistant, Youth Programming

Job Type: Limited Term

Union: MRSA

Position Classification: SAD04 Administrative Services IV

Salary Grade: $42,572.00 - $53,833.00

FT or PT: Full-time

Hybrid Work: This position is ineligible

Position End Date (if applicable): 8/31/2026

Location: [Insert Location]

About MRU Youth Programming

Extraordinary kids deserve extraordinary camps! At MRU Camps we strive to offer high-quality programming for children and youth in a fun, innovative, and culturally inclusive environment since 1990. MRU Camps focuses on providing an environment where children and youth can grow and thrive to the best of their potential. For more information on our programs, visit our website at www.mrucamps.ca.

About the Role

Under the supervision of the Director, Business and Retail Services, the Administrative Assistant will assist with administrative tasks associated with the operations of the Business and Retail Services department. This includes but is not limited to customer service; program audits; marketing; scheduling; registration; risk mitigation; and reporting. Additionally, the Administrative Assistant will be responsible for supporting database and records management. The Administrative Assistant must have the ability to work shifts between the hours 7:00am - 6:00pm for the months of July and August. This is an on-campus, in-person position requiring a police information check with vulnerable sector search and Standard First Aid with CPR Level C.

Responsibilities

• Act as a point of contact for parents, campers, members of the public and staff.
• Provide program information as required and recommend appropriate program choices via phone, email and in person.
• Maintain excellent customer service on an ongoing basis.
• Respond to routine inquiries from internal and external stakeholders in a timely fashion.
• Assist in tracking registration, web content, social media, inventory, on- and off-campus bookings, meal plans, facility usage, bursary applications, and program schedules; prepare progress and usage reports as directed.
• Prepare reports, presentations, meeting notes, and briefs as guided by the Director.
• Assist in database input and rollover requirements.
• Support the Director of Business Services with emails, schedules, calendar events, and business expenses.
• Support the Office Coordinator and seasonal office support staff, and ensure deadlines are met and procedures are followed.
• Work as part of a team to plan and execute training and orientation for 80+ employees and 20+ volunteers.
• Attend career fairs and other professional recruitment initiatives as assigned.
• Assist staff with information regarding procedure in relation to registration, class lists, schedules, timesheets, payroll, and any other questions that may arise pertaining to operational and employment requirements.
• Maintain accurate camp information and statistics as required for partner agencies, sponsors, and associations.
• Ensure camp materials are not duplicated and distributed and that copyright laws are followed.
• Compile information pertaining to surveys and external market research as directed.
• Assist with other administrative reports as directed.
• Write internal control reports and attest what the program team delivered, key learnings, challenges, and highlight improvements and make recommendations needed for future programming.
• Assess program performance and provide an evaluation of the program in terms of quality of work.
• Arrange for external review of programs when necessary.
• Assist the Office Coordinator with program audits to assess areas to strengthen programs and mitigate risks.
• Support training manual revisions with a high attention to detail and make recommendations for improvements.
• Report on program/department information to team members on a regular basis as directed.
• Assist in implementation of marketing strategies and specific program/camp promotion (may include brochures, newspaper ads, web page development, direct marketing materials).
• Respond to potential customer, staff, and community partner (internal/external) inquiries.
• Assist and/or organize events such as trade shows, and career expos.
• Other duties as assigned.

Qualifications

• Two-year diploma from a university or equivalent
• Experience combined with post-secondary education may be considered
• Extensive experience, knowledge and understanding of children and youth programs and delivery is an asset
• Strong organizational and time management skills
• Work process, database and spreadsheet skills
• Ability to work under pressure, independently, and as an effective team player
• Excellent communication and interpersonal skills
• Interest/education in the program area coordinated is an asset
• Problem solving and basic budgeting skills
• Police information check with vulnerable sector search
• Standard First Aid with CPR Level C

Salary: $42,572 - $53,833 per annum

Closing Date: Open until suitable candidate is found

Application Instructions: A resume and cover letter should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply; however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.