Administrative Assistant – Visitor Services

Regional District of Central Okanagan; British Columbia; On-site; CAD 42,000 - 59,000; Full time

Job summary

Regional District of Central Okanagan is seeking an Administrative Assistant – Visitor Services to support Parks Visitor Services with focus on customer service, records, scheduling, and finance-related tasks.

You will manage inquiries via email, phone, and web channels, assist with permits, bookings, and reporting, and help prepare agendas, minutes, and program events. A Certificate in Office Administration and at least one year of experience are required.

Qualifications

• Certificate in Office Administration.
• At least one year of related experience.
• Strong organizational, time management, communication, customer service and problem-solving skills.
• Experience with booking, registration, permitting, or client management software is an asset.
• Experience using Intelligenz Software is also an asset.

Responsibilities

• Provide excellent customer service: respond to inquiries via email, phone, and web channels with accurate information.
• Support processing of permits, bookings, insurance documents, and volunteer admin tasks.
• Maintain calendars, records, availability, and internal staff calendars.
• Process accounts payable, petty cash, mileage, invoicing, cost centers, and routine reporting.
• Organize meetings, agendas, minutes, and prepare presentations and summaries.
• Collect and maintain program, booking, and visitor statistics for reporting.

Skills

Customer service

Organizational

Time management

Communication

Problem-solving

Education

Certificate in Office Administration

Tools

Intelligenz Software

Job description

Regional District of Central Okanagan

Administrative Assistant – Visitor Services

Are you customer service focused? Do you have exceptional organizational skills, strong attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment? If so, we want you on our Parks Services Team!

As the successful candidate for the Administrative Assistant - Visitor Services you will provide day-to-day administrative support to Parks Visitor Services with an emphasis on customer service, records management, scheduling, communications, reporting, and finance-related processes.

You will:

Provide excellent customer service:

• Respond to public inquiries by email, telephone, and web channels, providing accurate information regarding bookings, permits, bylaws, processes, and timelines.
• Respond to and record service requests and related documentation.
• Support staff and clients with scheduling programs and field trips, including confirmations, reminders, and updates.

Provide administrative support to Parks Visitor Services including but not limited to:

• Support the processing of permits, insurance documents, bookings, and volunteer-related administrative functions.
• Maintain calendars, client records, availability schedules, and supporting documentation.
• Coordinate vendor and contractor information and maintain internal staff calendars.
• Process accounts payable documentation, reconciliations, petty cash, mileage claims, invoice coding, cost centres, and routine reporting.
• Coordinate office services and supplies orders.
• Organize meetings, prepare agendas and presentations, and record minutes.
• Collect and maintain program, booking, and visitor statistics to support departmental reporting.
• Prepare and distribute correspondence and maintain department records and filing systems.
• Assist with the setup and administration of programs and events.

Projects or initiatives assigned that support the departments objectives

Other duties as assigned.

The ideal candidate for this role will have a Certificate in Office Administration and a minimum of one year of related experience. You will possess strong organizational, time management, communication, customer service, and problem-solving skills. Experience with booking, registration, permitting, or client management software is considered an asset. Experience using Intelligenz Software is also an asset. A valid BC Driver's Licence is required.

This is a full time, permanent CUPE 338 that works a schedule of Monday to Friday, 8:00 am to 4:00 pm with a one-hour unpaid lunch. This position pays $36.68 per hour.

This position will close on the evening of Sunday, November 22nd, 2026.

About the Regional District of Central Okanagan

We acknowledge our presence on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx / Okanagan people who have resided here since time immemorial. The RDCO recognizes, honours, and respects the syilx/ Okanagan lands upon which we live, work, and play.

The Regional District of Central Okanagan is made up of a dedicated team of people who care about the community we serve.

We offer a competitive compensation package that includes benefits, Municipal Pension Plan and professional development.

We are located in one of the most desirable places to live in BC, in the heart of the Okanagan Valley. The appeal of Okanagan Lake and the natural beauty of the surroundings continue to draw people to the valley. Our lifestyle is second to none especially for those who live to enjoy the outdoors.