Administrative Assistant - Protective Services

Tenaquip NIS Limited.; Kelowna; On-site; CAD 42,000 - 59,000; Full time

Job summary

The Regional District of Central Okanagan seeks an Administrative Assistant – Protective Services in Kelowna to provide day-to-day office support for Community Safety, Bylaw and Emergency Operations. Key duties include handling inquiries, preparing reports, and maintaining records, with a 35-hour work week at $36.68/hour.

The role requires a Certificate in Office Administration, two years of related experience, RCMP security clearance, and a valid BC driver’s license.

Qualifications

• Certificate in Office Administration required.
• Minimum two years of related experience.
• Must maintain RCMP Security Clearance.
• Valid Class 5 BC Driver’s Licence.

Responsibilities

• Handle front counter, phone and email inquiries promptly.
• Log and track service requests from the public.
• Prepare correspondence, reports and meeting materials.
• Enter data in records systems and maintain filing.
• Code invoices to GL accounts and reconcile purchases.
• Support Protective Services training and incident records.

Skills

Administrative support

Organization

Communication

Keyboarding 50 WPM

MS Office (Word, Excel, Outlook, Power

Education

Certificate in Office Administration

RCMP Security Clearance

Class 5 BC Driver’s Licence

Tools

GIS

Vadim software

Job description

Kelowna

Closes: 2026-11-21

Overview

The Administrative Assistant – Protective Services is responsible for providing day-to-day office administrative functions and support for the Protective Services Department, including Community Safety, Bylaw and Emergency Operations, with completion of activities and projects to support the mandate of the Department.

Responsibilities

• Respond to front counter, telephone and e-mail inquiries, complaints and concerns in a timely manner.
• Log and track service requests received from the public.
• Respond to information requests from the public and internal staff.
• Review and respond to shared inboxes and calendar requests

2. Provide administrative support to the Protective Services Department including but not limited to:

• Prepare correspondence and reports.
• Prepare meeting agendas and packages, create PowerPoint presentations and take meeting minutes.
• Enter and update information in department records and tracking systems.
• Administer and maintain Protective Services record keeping for training and incident reports.
• Process Protective Services account receivable and payable items.
• Assist with supporting the False Alarms program.
• Assist with supporting Community Safety programs.

3. Provide administrative support to the Manager, Protective Services including:

• Maintain departmental records and filing systems.
• Prepare and process court-related documents as required.
• Code and process invoices to the appropriate general ledger (GL) accounts.
• Reconcile purchase card transactions monthly
• Track and follow up on service requests related to RDCO Protective Services.

4. Support other positions at the RDCO as directed.

5. Other duties as assigned.

Qualifications

Training and Experience Required:

• Certificate in Office Administration.
• Minimum two years’ experience in a related discipline.
• Must be able to meet and maintain RCMP Security Clearance status.
• Valid Class 5 BC Driver’s Licence.

Knowledge, Skills and Abilities Required:

• Strong organizational and time management skills.
• Working knowledge and experience with accounting procedures.
• Excellent communication skills, both written and verbal.
• Customer service focused with courtesy and good judgement.
• Advanced skills in Word, Excel, Outlook, PowerPoint, creating and maintaining databases, taking meeting minutes.
• Knowledge of GIS.
• Knowledge of Vadim software.
• Keyboarding 50 WPM.
• Knowledge of RDCO bylaws, policy and procedures.

Full-time

Work Conditions

Physical Effort: Intermittent keyboarding and data entry. Occasional lifting and carrying of office supplies.

Physical Environment: Office Environment.

Mental Stress: Meeting deadlines, dealing with the public and multitasking.

Sensory Attention: Periods of concentration required for detailed clerical duties while dealing with interruptions. Situational awareness when dealing with the public.

Additional Information

This is a full time, permanent CUPE 338 that works 35-hours per week and has a wage of $36.68 per hour. The schedule for this position is Monday to Friday, 8:00 am to 4:00 pm with a one-hour unpaid lunch. This job opening closes on the evening of Friday, November 20th, 2026.