Administrative Assistant (Secretary 1)

Government of Nova Scotia; Glace Bay; On-site; CAD 44,000 - 48,000; Full time

Benefits offered by this job

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vacation

Job summary

The Government of Nova Scotia, Department of Opportunities and Social Development in Glace Bay, is seeking a Clerk/Administrative Support role. You will be the friendly front-desk presence, support staff, and backup for the clerical team while maintaining efficient operations and confidential documentation.

Responsibilities include file management in STAR/STOR, mail handling, FOIPOP support, and using the ICM system.

Qualifications

• One year of business course plus two years of related experience or an equivalent combination of training and experience.
• Proficient in Microsoft Word, PowerPoint, Outlook, Excel or equivalent.
• Ability to work autonomously in a fast-paced environment with tact and diplomacy.

Responsibilities

• Maintaining and organizing files using STAR/STOR system for quick retrieval.
• Document management: faxing, copying, scanning, filing.
• Responding to FOIPOP requests by retrieving necessary information promptly.
• Processing incoming and outgoing mail efficiently.
• Responding to general inquiries and routing calls appropriately.
• Entering client notes into the Integrated Case Management System (ICM) and maintaining up-to-date documentation.
• Scheduling meetings and managing calendars to keep operations on track.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Attention to detail

Discretion and diplomacy

Team collaboration

Education

One-year business course

Two-year diploma

Bachelor's degree

Tools

Integrated Case Management (ICM) system

Job description

Competition # : 50302

Department: Opportunities and Social Development

Location: GLACE BAY

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 05-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Disability Support Program (DSP), Income Assistance (IA), and Supportive Housing and Homelessness. Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports, staff, and partners to achieve desired and shared outcomes for all.

About Our Opportunity

As the Secretary, you will be at the heart of our department's administrative engine, ensuring seamless operations and providing vital support to our staff. You'll be the welcoming face at the front desk, assisting visitors and stepping in as a reliable backup for your fellow clerical team members. If you're enthusiastic about maintaining efficiency and making a positive first impression, we invite you to be a key part of our team.

Primary Accountabilities

• Maintaining and organizing files using the STAR/STOR system, ensuring information retrieval is swift and accurate.
• Document management, including faxing, copying, scanning, and filing.
• Responding to Freedom of Information and Protection of Privacy (FOIPOP) requests by promptly retrieving the necessary information to facilitate requests.
• Processing incoming and outgoing mail efficiently.
• Responding to general inquiries and routing calls to the appropriate contacts.
• Ensuring discretion when typing a range of documents, including confidential correspondence and reports, and entering client notes into the Integrated Case Management System (ICM).
• Ensuring files and documentation are organized and up-to-date.
• Scheduling meetings and managing calendars to keep operations on track.

Qualifications And Experience

You will have a one (1) year business course plus a minimum of two (2) years of related experience, or an equivalent combination of training and experience. You thrive in a team-oriented environment, readily stepping in to support colleagues and displaying a proactive approach. You are proficient in Microsoft programs such as Word, PowerPoint, Outlook, Excel, or equivalent office software. Your ability to navigate these tools efficiently is crucial to your role. You're comfortable working autonomously in a fast-paced, challenging work environment and manage tasks effectively. Demonstrating a high degree of tact and diplomacy is second nature to you, especially when dealing with sensitive issues. Meticulous organization is your forte and your keen eye for detail ensures nothing slips through the cracks. You demonstrate an ability to build and maintain positive working relationships and collaborate effectively.

While not required, familiarity with the Integrated Case Management (ICM) system would be a valuable asset. We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Skills

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

• Three (3) years of related experience
• A related two (2) year diploma and one (1) year of experience
• A related bachelor's degree

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Most of your time is spent in a comfortable office setting. Occasionally you may need to move or lift objects such as boxes or files. You will have daily contact with the public, various Government Departments as well as other local Agencies. Your normal work week is 35 hours/week, 7 hours/day. You may need to work flexible and adjusted work hours, as required.

What We Offer

• Career Development, where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: CL 14

Salary Range: $1,678.70 - $1,848.39 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].