Administrative Assistant, Quality Assurance

CBI Health; Ottawa; Remote; CAD 40,000 - 55,000; Full time

Job summary

Join a leading community healthcare provider as an Administrative Assistant in Quality Assurance. In this full-time remote role, you will support QA Analysts, manage report processing, and ensure timely submissions. CBI Health offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment.

Benefits

Continuous Learning Opportunities

Comprehensive Health Benefits

Flexible Hours

Qualifications

• Experience in medical offices is a plus.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Receive Draft Reports and assign QA Analysts.
• Organize worklists for workload distribution.
• Issue Reports to Referral Sources.

Skills

Attention to Detail

Communication

Tools

Microsoft 365

Job description

Administrative Assistant, Quality Assurance – Remote

CBI Health is Canada’s leading community healthcare provider, with a team of 13,000 staff making a meaningful difference daily. We value heart, respect, reliability, teamwork, and innovation, fostering a culture of inspiration, recognition, and celebration. Join CBI Health and discover where your better begins.

About This Opportunity

FOCUS Assessments seeks a quick learner and highly organized Administrative Assistant with excellent computer skills to join our Quality Assurance department. This full-time, remote role reports to the Quality Assurance Manager.

The QA team collaborates with Independent Regulated Health Professionals to ensure timely receipt and processing of reports. The Administrative Assistant will support Analysts and be responsible for creating Document Lists for IME reports within prescribed timelines.

Daily Responsibilities

1. Receive Draft Reports and assign QA Analysts/Report Reviewers as needed.
2. Organize worklists to ensure appropriate workload distribution based on experience and assessment type.
3. Issue Reports to Referral Sources and update the Referral Management System (Smart Simple) while maintaining privacy and security.
4. Follow up on Assessment Reports from Assessors to ensure timely submission.
5. Provide copies of Final Reports to Assessors after dispatch to Referral Sources.

Qualifications for Success

• Experience or knowledge of medical offices or independent medical assessments is a plus but not mandatory.
• High attention to detail and ability to work independently.
• Ability to thrive in a fast-paced environment with multiple tasks and strict deadlines.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft 365 (Outlook, Word, Excel).

What CBI Health Offers

• Opportunities for continuous learning and career advancement.
• Competitive compensation with comprehensive benefits, including health, dental, and vision, fully paid by the employer.
• Flexible hours promoting work-life balance.

About Us

CBI Health is dedicated to improving healthcare across Canada, supporting over 800 communities through 250+ locations. Our mission is to help clients achieve their health goals through innovative rehabilitation and home care programs. More information at cbihealth.ca.

We are proud to be recognized by Deloitte as one of Canada's Best Managed Companies for 15 consecutive years. We are committed to diversity, equity, and inclusion, welcoming applications from all backgrounds to foster a safe and accepting workplace.