Quality Improvement Decision Support Specialist

Hamilton Family Health Team; Hamilton; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

HOOPP

Meaningful work

12 paid stat holidays + float day

Flexible work schedule

Green initiatives

Job summary

Hamilton Family Health Team is seeking a Quality Improvement Decision Support Specialist (QIDSS) to support primary care practices across HFHT. You will facilitate quality improvement initiatives, analyze health data, and help teams interpret data to improve patient care.

The role requires a university degree in E-Health/Health Informatics or related field, strong communication, and hands-on experience with EMR/HER systems in Ontario.

Qualifications

• A university degree in a related discipline (E-Health /Health Informatics, Business Administration, Statistics, Health Sciences or Information Management).
• Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships.
• Experience creating a positive and inclusive learning environment.
• Understanding of the importance of vision and enthusiasm in creating and promoting change.
• Knowledge of primary care practice and demonstrated interest in the use of data for quality improvement.
• Ability to handle a variety of concurrent assignments and to work independently.
• Strong applied knowledge of one or more EMR/HER systems currently in use in Ontario and willingness to become proficient in other systems.
• Proficiency in programming in a language used to extract data from EMR (e.g. SQL) is required.
• Knowledge of additional report writing and statistical analysis packages (SSRS, SSIS, SSAS or Crystal Reports) and a demonstrated ability to learn similar packages quickly will be considered an asset.

Responsibilities

• Collaborate with teams engaged in quality improvement to identify performance measurement information and data quality needs.
• Support the development and implementation of quality improvement plans.
• Support decision making by developing, generating, analyzing and interpreting extracted health information.
• Ensure high quality data is available for extraction by developing systems to identify, tract, correct and prevent errors.
• Identify gaps in data availability, and define and implement solutions to close the gaps.
• Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to teams.
• Act as a change agent and coach to teams on data management and performance measurement.
• Provide guidance to teams regarding data collection, interpretation, analysis and presentation to improve patient care and align with best practice.
• Facilitates the development of effective working relationships with diverse teams.
• Take leadership roles in connecting teams and spreading best practices.
• Contribute actively to local and provincial quality improvement initiatives.

Skills

SQL

Data analysis

Stakeholder management

EMR/HER knowledge

Programming

Interpersonal skills

Education

University degree in E-Health / Health Informatics

Tools

SSRS

SSIS

SSAS

Crystal Reports

Job description

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

The Quality Improvement Decision Support Specialist (QIDSS) is responsible for supporting primary care practices across the Hamilton Family Health Team (HFHT). Facilitates development and implementation of quality improvement plans/initiatives, and engaging teams in the use of data to support quality improvement goals and clinical process change.

Roles and Responsibilities:

• Collaborate closely with teams engaged in quality improvement to identify, performance measurement information and data quality needs,
• Support the development and implementation of quality improvement plans,
• Support decision making by developing, generating, analyzing and interpreting extracted health information,
• Ensure high quality data is available for extraction by developing and implementing systems to identify, tract, correct and prevent errors,
• Identify gaps in data availability, and define and implement solutions to close the gaps,
• Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to teams,
• Act as a change agent and coach to teams on data management and performance measurement,
• Provide guidance and support to teams regarding the collection, interpretation, analysis and presentation of data to improve patient care and align with best practice,
• Facilitates the development of effective working relationships with diverse teams,
• Take leadership roles in connecting teams and spreading best practices,
• Contribute actively to local and provincial quality improvement initiatives,

Qualifications and Skills:

• A university degree in a related discipline (E-Health /Health Informatics, Business Administration, Statistics, Health Sciences or Information Management), where possible combined with clinical experience in primary care or equivalent education and experience
• Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners, Working knowledge of adult education theory and methods
• Experience creating a positive and inclusive learning environment,
• Understanding of the importance of vision and enthusiasm in creating and promoting change,
• Knowledge of primary care practice and demonstrated interest in the use of data for quality improvement,
• Ability to handle a variety of concurrent assignments and to work independently,
• Strong applied knowledge of one or more EMR/HER systems currently in use in Ontario and willingness to become proficient in other systems,
• Demonstrates proficiency in programming in a language used to extract data from EMR (e.g. SQL) is required,
• Knowledge of additional report writing and statistical analysis packages (SSRS, SSIS, SSAS or Crystal Reports ) and a demonstrated ability to learn similar packages quickly will be considered an asset,

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to

• Healthcare of Ontario Pension (HOOPP)
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton; Hybrid work

Employee Class: Full-Time; 40hrs/week

Schedule: Monday-Friday; 8hrs/day

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.