Administrative Assistant - Flexible Hours (Service Center)

KSB Company; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Fair wages & pensions

Flexible working time

Training opportunities

Career prospects

Job summary

KSB GIW, Inc. in Fort McMurray, Alberta is seeking an Administrative Assistant to support staff and customers of the Service Center. You will handle calls, visitors, filing, and purchase-order processing, while assisting the Sales and Service teams with inquiries and quotes.

Ideal candidates have 1–3 years in a service center environment, proficient MS Office and SAP, plus strong English communication. This is a full-time, on-site role at the Fort McMurray location.

Qualifications

• High School Diploma or GED.
• 1–3 years of experience in a service center or manufacturing environment.
• Proficient with Microsoft Office and SAP with emphasis on Excel and Word.
• Experience dealing with the public in person and over the phone.
• Ability to communicate clearly in English.

Responsibilities

• Answers incoming calls and directs inquiries to the appropriate personnel.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Maintains current list of telephone directory and employee location list and reissues list periodically.
• Maintains hard copy and electronic filing systems.
• Maintains an adequate inventory of office supplies.
• Coordinates repair and maintenance of office equipment.
• Handles all incoming mail, stamps and distributes.
• Handles all outgoing mail, weekly expediting of documents via Purolator, ordering Purolator supplies.
• Assists both Customer Service and Service Department to enter purchase orders from customers.
• Provides redundancy to Customer Service for sales staff with inquiries/part lookup/pricing/quoting/SAP navigation
• Post good receipts, scan ship lists to L drive, maintain filing system for hard copies.
• Assists both Customer Service and Service Department in Expediting of orders.
• Assists both Customer Service and Service Department in creating and issuing quotes for customers.
• Assists both Customer Service and Service Department Respond to customer inquiries regarding ETAs and follow up with order statuses
• Other duties as assigned by the manager

Skills

Customer service experience

Clear English communication

Public interaction

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

SAP

Job description

KSB GIW, Inc. in Fort McMurray, Alberta is seeking an Administrative Assistant to support staff and customers of the Service Center. You will handle calls, visitors, filing, and purchase-order processing, while assisting the Sales and Service teams with inquiries and quotes.

Ideal candidates have 1–3 years in a service center environment, proficient MS Office and SAP, plus strong English communication. This is a full-time, on-site role at the Fort McMurray location.