Administrative Assistant

KSB Company; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Fair wages & pensions

Flexible working time

Training opportunities

Career prospects

Job summary

KSB GIW, Inc. in Fort McMurray, Alberta is seeking an Administrative Assistant to support staff and customers of the Service Center. You will handle calls, visitors, filing, and purchase-order processing, while assisting the Sales and Service teams with inquiries and quotes.

Ideal candidates have 1–3 years in a service center environment, proficient MS Office and SAP, plus strong English communication. This is a full-time, on-site role at the Fort McMurray location.

Qualifications

• High School Diploma or GED.
• 1–3 years of experience in a service center or manufacturing environment.
• Proficient with Microsoft Office and SAP with emphasis on Excel and Word.
• Experience dealing with the public in person and over the phone.
• Ability to communicate clearly in English.

Responsibilities

• Answers incoming calls and directs inquiries to the appropriate personnel.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Maintains current list of telephone directory and employee location list and reissues list periodically.
• Maintains hard copy and electronic filing systems.
• Maintains an adequate inventory of office supplies.
• Coordinates repair and maintenance of office equipment.
• Handles all incoming mail, stamps and distributes.
• Handles all outgoing mail, weekly expediting of documents via Purolator, ordering Purolator supplies.
• Assists both Customer Service and Service Department to enter purchase orders from customers.
• Provides redundancy to Customer Service for sales staff with inquiries/part lookup/pricing/quoting/SAP navigation
• Post good receipts, scan ship lists to L drive, maintain filing system for hard copies.
• Assists both Customer Service and Service Department in Expediting of orders.
• Assists both Customer Service and Service Department in creating and issuing quotes for customers.
• Assists both Customer Service and Service Department Respond to customer inquiries regarding ETAs and follow up with order statuses
• Other duties as assigned by the manager

Skills

Customer service experience

Clear English communication

Public interaction

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

SAP

Job description

Administrative Assistant

KSB GIW, Inc.

Job Title: Administrative Assistant

Department: Fort McMurray Service Center

Reports to: Service Center Operations Manager

Location: Fort McMurray, Alberta, Canada

Shift: 1st

Purpose Of Position

To assist the staff and customers of the Service Center.

Duties And Responsibilities

• Answers incoming calls and directing inquiries to the appropriate personnel.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Maintains current list of telephone directory and employee location list and reissues list periodically
• Maintains hard copy and electronic filing systems
• Maintains an adequate inventory of office supplies
• Coordinates repair and maintenance of office equipment
• Handles all incoming mail, stamps and distributes
• Handles all outgoing mail, weekly expediting of documents via Purolator, ordering Purolator supplies
• Assists both Customer Service and Service Department to enter purchase orders from customers
• Provides redundancy to Customer Service for sales staff with inquiries/part lookup/pricing/quoting/SAP navigation
• Post good receipts, scan ship lists to L drive, maintain filing system for hard copies
• Assists both Customer Service and Service Department in Expediting of orders
• Assists both Customer Service and Service Department in creating and issuing quotes for customers
• Assists both Customer Service and Service Department Respond to customer inquiries regarding ETAs and follow up with order statuses
• Other duties as assigned by the manager

Education And Experience

• High School Diploma or GED

Knowledge And Experience

• 1 to 3 years of experience in a service center or manufacturing environment
• Proficient with Microsoft Office and SAP with emphasis on excel and word
• Experience in dealing with the public in person and over the phone
• Ability to communicate clearly in English

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Benefits

• In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions.