Administrative Assistant – Appeals & Records Coordinator

SereneAID; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Government of Alberta is seeking an Administrative Assistant – Intermediate to support the Appeals Commission, an administrative tribunal handling workers' compensation appeals in Alberta.

Reporting to the Senior Appeals Assistant, the successful candidate will assist Appeals Officers, Hearing Chairs, Vice Chairs, and stakeholders, coordinating hearings and maintaining records. Strong communication, organization, and document management skills are essential.

Qualifications

• Clear verbal and written communication with diverse groups.
• Strong organizational skills and ability to prioritize multiple responsibilities and deadlines.
• Attention to detail in handling documents, records, and administrative tasks.
• Minimum 2 years coordinating with business, technical teams, vendors and stakeholders.
• Experience in a fast-paced work environment and able to work independently and collaboratively.
• Minimum 2 years of experience in a role similar to this position.
• Experience gathering, documenting, and analyzing business information and process requirements with clients and stakeholders.

Responsibilities

• Prepare and distribute correspondence to Appeals Officers and participating parties.
• Create document indexes for Appeal Document Packages (ADPs).
• Maintain accurate appeal files and supporting documentation.
• Notify Appeals Officers of new submissions and hearing-related developments.
• Coordinate and distribute teleconference and videoconference details to hearing panels and participants.
• Explain procedures for in-person, telephone, and virtual hearings and assist during hearings.
• Enter and update appeal statuses in the ACES system and monitor timelines.
• Format and proofread draft appeal decisions and prepare final decisions for publication on CanLII.

Skills

Communication

Organization

Attention to detail

Business and stakeholder coordination

Fast-paced work environment

Client and stakeholder engagement

Relevant experience

Education

High school diploma or GED

Post-secondary education in office administration

Tools

Microsoft Office

Job description

The Government of Alberta is seeking an Administrative Assistant – Intermediate to support the Appeals Commission, an administrative tribunal handling workers' compensation appeals in Alberta.

Reporting to the Senior Appeals Assistant, the successful candidate will assist Appeals Officers, Hearing Chairs, Vice Chairs, and stakeholders, coordinating hearings and maintaining records. Strong communication, organization, and document management skills are essential.