ADMINISTRATIVE ASSISTANT 2

City of Toronto; Toronto; Hybrid; CAD 63,000 - 81,000; Full time

Job summary

The City of Toronto seeks an Administrative Assistant 2 to support various teams within the City Manager's Office. This role involves providing extensive administrative support, managing correspondence, and ensuring coordination across departments. Ideal candidates will possess strong organizational skills, experience in report preparation, and the ability to handle confidential information while delivering exemplary customer service.

Qualifications

• Considerable experience providing administrative support to senior management.
• Experience preparing reports and handling confidential materials.
• Ability to work independently in a politically sensitive environment.

Responsibilities

• Perform varied administrative duties to support organizational units.
• Schedule appointments and coordinate meetings, both virtual and in-person.
• Prepare correspondence and maintain tracking of requests and deadlines.

Skills

Organizational skills

Time management

Communication skills

Customer service skills

Problem-solving skills

Tools

Microsoft 365

SharePoint

Salesforce

WordPress

Job description

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• Division & Section: City Manager’s Office, Executive Administration
• Job Type & Duration: Full-time, 1 Permanent Vacancy, 1 Temporary Vacancy (12 months)
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 25-JUN-2025 to 09-JUL-2025
  
  

• Job ID: 57784
• Job Category: Administrative
• Division & Section: City Manager’s Office, Executive Administration
• Work Location: Hybrid, CITY HALL, 100 Queen St W, Toronto, M5H 2N1
• Job Type & Duration: Full-time, 1 Permanent Vacancy, 1 Temporary Vacancy (12 months)
• Salary: $63,419.00-$80,823.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 25-JUN-2025 to 09-JUL-2025
  
  

This is an exciting time to join the City Manager's Office (CMO). The successful candidate will support multiple teams within the City Manager's Office, that work on a range of cross corporate initiatives, and manage relationships with a variety of internal and external stakeholders. Working closely with CMO Senior Management Team, other Administrative Assistants and staff within the CMO and the Deputy City Managers' Offices (DCMOs), this is a collaborative team environment that works to deliver on the priorities of Council and the City Manager.

Major Responsibilities

In this role the Administrative Assistant 2 will provide a variety of administrative functions in support of the CMO teams including:

• Performs varied administrative duties and clerical functions to support the operation of an organizational unit. May provide work direction and training to assigned staff.
• Exercises caution and discretion with reports, correspondence, labour matters, personnel and other confidential information. Prepares correspondence including that of a confidential nature, such as disciplinary letters or letters of offer.
• Schedules appointments, books virtual or in-person meeting space and ensures participants have all required information.
• Coordinates meetings, events and schedules. Takes/transcribes notes and follows up on information requests as required.
• Conducts research and retrieves and stores information on various issues, including in databases and record management systems.
• Screens, reviews and prioritizes incoming hardcopy and electronic mail, processes correspondence, and initiates, tracks, and provides initial response.
• Maintains tracking and following up of requests and ensures deadlines are met.
• Liaises with and supports the exchange of information with all levels of staff, elected officials, Accountability Officers, public appointees and the public.
• Prepares and processes various documents, summaries and reports requiring the compilation of information, assessment of policies and analysis of data. Drafts correspondence, composes and prepares letters and memos and routes or answers correspondence.
• Prepares and organizes Council materials (including confidential and employment/labour relation matters), background, briefing notes. Formats Committee reports prior to signature.
• Checks work, including draft reports, presentations, memos, briefing notes and correspondence for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature.
• Operates various office equipment and computers using a variety of desktop applications and corporate systems. Prepares presentation materials ensuring detailed layout, formatting and accuracy.
• Coordinates and maintains complex record/retrieval system. Maintains supplies and inventories.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government applying in-depth knowledge of procedures, regulations, criteria, etc., records detailed messages, and tracks follow up.
• Assists with budget administration for the unit.
• Maintains continuous awareness of municipal matters, divisional administrative systems and procedures, organization structures in the division, and major activities in order to provide effective administrative assistance.
  
  

Key Qualifications

• Considerable experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures.
• Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, as well as deal with conflicting priorities and work demands in a fast-paced environment.
• Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, correspondence, charts, tables, and statements to Council and/or Committees.
• Considerable experience preparing agendas, taking minutes at meetings, and identifying items for follow up.
• Considerable experience working with confidential materials and/or information
• Considerable experience with a variety of software packages including Microsoft 365, Word, Excel, PowerPoint, Outlook, SharePoint and virtual meeting technologies. Experience with Salesforce and WordPress is an asset.
• Excellent communication skills, both verbal and written. A strong command of grammar and writing skills for the purpose of proof-reading and editing.
• Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels of the organization, members of Council, and external partners and stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently, in a politically sensitive environment, using sound judgement.
• Ability to support Toronto Public Service values to ensure a culture that champions equity, diversity, and respectable workplaces.
• Knowledge of government/public sector operations and asset.
  
  

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Government Administration

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