Administrative Assistant

Canada Life; Montreal (administrative region); On-site; CAD 39,000 - 52,000; Full time

Benefits offered by this job

Education reimbursement up to $2,000/年

Mental health benefit $5,000

Flexible health and dental benefits

Volunteer day

Company-matching pension

Share ownership program

Job summary

Canada Life in Montreal is seeking an Administrative Assistant to support the Disability Management Services Office. The role focuses on day-to-day administrative tasks for disability claimants, including data entry, document indexing, and communications with claimants.

The position requires bilingual French/English, excellent customer service, and proficiency with MS Office. Offers base salary and eligibility for total rewards beyond base pay.

Qualifications

• Bilingualism in French and English is required for client service in both languages.
• Strong customer service skills are essential.
• Proficient user of MS Office including Outlook, Word and Excel.
• Fast and accurate typing/data entry with good attention to detail.
• Able to manage time effectively in a dynamic environment.
• Teamwork oriented with reliable performance.

Responsibilities

• Process emails and data entry.
• Identify documents related to claims and index them to claims.
• Update databases of claimants, providers, and suppliers.
• Handle routine telephone inquiries.
• Process claims for reimbursement of medical expenses.
• Process, scan and distribute mail and prints.
• Communicate with claimants or external providers by phone or in writing.

Skills

Bilingual (Fr/En)

Customer service

Typing & data entry

Attention to detail

Time management

Teamwork

Organizational skills

Security clearance

Reliability

Tools

MS Office (Outlook, Word, Excel)

Job description

Temporary Full Time

The Administrative Assistant in our Disability Management Services Office (DMSO) in Montreal will be responsible for supporting the team with the day to day administrative functions for disability claimants.

What You Will Do

• Process emails and data entry
• Identify documents related to claims
• Index documents to claims
• Update databases of claimants, providers, suppliers
• Handle routine telephone inquiries
• Process claims for reimbursement of medical expenses
• Process, scan and distribute mail and prints
• Communicate with claimants or external providers by phone or in writing

What You Will Bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Excellent customer service skills
• Proficient user in MS Office including Outlook, Word, Excel
• Strong typing and data entry skills
• Precision and attention to detail
• Ability to work in a fast paced environment with changing priorities
• Teamwork oriented
• Well developed organizational and time management skills
• Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.