Administrative Assistant

ABL Direct; Hamilton; On-site; CAD 43,000 - 50,000; Full time

Benefits offered by this job

Inclusive benefits

RRSP matching

Vacation accrual with years of service

Birthday lunches

Professional development

Job summary

ABL Direct is seeking a detail-oriented Administrative Assistant in Hamilton, Ontario, to manage client documentation, coordinate appointments, and support fast-paced office operations. You will deliver exceptional client service while maintaining accuracy and efficiency in a professional, client-focused environment.

This role offers a competitive salary range of CAD 43,000 to CAD 50,000 plus benefits and opportunities for development within a collaborative team.

Qualifications

• Post-secondary education and at least one year of administrative experience preferred.
• Strong organizational, multitasking, time-management, problem-solving, and attention-to-detail skills.
• Excellent verbal and written communication with a professional, client-focused approach.
• Ability to work independently, manage confidential information, and exercise sound judgment.
• Experience with client-facing activities, event coordination, concierge services, CRM systems, or client databases is an asset.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, and Copilot) and comfort working in a paperless environment.

Responsibilities

• Act as the primary client contact by coordinating appointments, managing communications, preparing meeting materials, and delivering exceptional client service.
• Support client concierge and lifestyle requests, including travel arrangements, reservations, gift procurement, and special projects.
• Coordinate client events and meetings, including logistics, RSVP tracking, catering, room setup, note-taking, and follow-up actions.
• Maintain accurate client records, process documentation, and liaise with carriers, institutions, and service providers to support account administration.
• Provide administrative support through reporting, data entry, document management, calendar coordination, and preparation of meeting packages and correspondence.
• Identify process improvements and provide general operational support to enhance team efficiency and client experience.

Skills

Organizational skills

Multitasking

Time management

Communication skills

Attention to detail

Independent work

Education

Post-secondary education

Tools

CRM systems

Microsoft Office

Copilot

Job description

Our client is seeking a detail-oriented Administrative Assistant with strong organizational and communication skills, experienced in managing client documentation, prioritizing correspondence, and supporting fast-paced office operations. Adept at delivering exceptional client service while maintaining accuracy and efficiency.

Immediate Vacancy

$43K to $50K + benefits below

What is in it for you?

• - Inclusive benefits package.
• - Company matching Group RRSP.
• - Vacation time increase with years of service.
• - Birthday and anniversary lunches.
• - Professional Development opportunities.

Responsibilities:

• - Act as the primary client contact by coordinating appointments, managing communications, preparing meeting materials, and delivering exceptional client service.
• - Support client concierge and lifestyle requests, including travel arrangements, reservations, gift procurement, and special projects.
• - Coordinate client events and meetings, including logistics, RSVP tracking, catering, room setup, note-taking, and follow-up actions.
• - Maintain accurate client records, process documentation, and liaise with carriers, institutions, and service providers to support account administration.
• - Provide administrative support through reporting, data entry, document management, calendar coordination, and preparation of meeting packages and correspondence.
• - Identify process improvements and provide general operational support to enhance team efficiency and client experience.

Qualifications:

• - Post-secondary education and at least one year of administrative experience preferred.
• - Strong organizational, multitasking, time-management, problem-solving, and attention-to-detail skills.
• - Excellent verbal and written communication skills with a professional, client-focused approach.
• - Ability to work independently, manage confidential information, and exercise sound judgment.
• - Experience with client-facing activities, event coordination, concierge services, CRM systems, or client databases is an asset.
• - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, and Copilot) and comfort working in a paperless environment.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/