Administrative Assistant

WCG International Consultants Ltd.; Calgary; On-site; CAD 48,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

RRSP matching

Learning & development

Generous time-off

Inclusive workplace

Job summary

WCG International Consultants Ltd. in Canada is seeking an Administrative Assistant to support the WorkConnect team.

You will handle data entry, compile monthly reports, maintain client spreadsheets, and create profiles in Caseflo, ensuring accurate records from intake to file closure. As the first point of contact in our centres, you will contribute to a warm, professional environment, assist with onboarding new clients, respond to inquiries, and back up the Intake Coordinator when needed.

Qualifications

• Two (2) years’ administrative and customer service experience
• Post-secondary education (university degree or college diploma)
• Experience with Persons with Disabilities and/or high barrier clients
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Ability to multitask, prioritize and work independently
• Solid computer skills with the ability to learn new software quickly
• Must submit for a criminal record check

Responsibilities

• Provide superior customer service to all clients when filling in for Intake Coordinator
• Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders
• Create and maintain client files in Compass and Caseflo from start of service to file closure
• Maintain master spreadsheet of all clients and deliverables and outcomes
• Create internal administrative office forms as required
• Generate ad-hoc reports for the Centre Manager or Regional Manager as needed

Skills

Administrative experience

Customer service

Data entry

Multitasking

Communication

Confidentiality

CRM familiarity

Education

University degree or college diploma

Tools

Word

Excel

Outlook

Teams

Job description

• Employment Type: Permanent

Company Description

We believe in the power of work.Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role:

At WCG, we believe in the power of work.As an Administrative Assistantyou will provide essential behind‑the‑scenes support to the WorkConnect team by managing accurate data entry and compiling information for reports, including Compass entries, monthly deliverables and outcomes reporting, maintaining the master client spreadsheet, creating client profiles in Caseflo, and supporting monthly reporting requirements. You will also serve as a backup to the Intake Coordinator by assisting with onboarding new clients, responding to phone calls, emails, and inquiries, and referring clients who are not eligible for services to appropriate community resources. As the first point of contact in our centres, the Administrative Assistant helps create a warm, welcoming, and professional environment for all clients, guests, and stakeholders.

What you'll do

• Provide superior customer service to all clients when filling in for Intake Coordinator
• Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders
• Create and maintain client files in the ministry’s tracking system, Compass, from the start of service to file closure
• Create and maintain client files in WorkConnect’s client tracking database, Caseflo, from the start of service to file closure
• Maintain master spreadsheet of all clients and deliverables and outcomes
• Create internal administrative office forms as required
• Generate ad-hoc reports for the Centre Manager or Regional Manager as needed

Qualifications

What you bring

• Two (2) years’ administrative and customer service experience, preferably in the employment industry
• Post-secondary education (university degree or college diploma) and/or combination of equivalent relevant education and experience
• Experience working with Persons with Disabilities and/or high barrier clients
• Excellent written and verbal communication skills
• Excellent administrative and organizational skills
• Ability to multitask, prioritize and work independently
• Solid computer skills (Word, Excel, Outlook, Teams) with the ability to learn new software quickly
• Solid understanding of confidentiality and other professional codes of conduct
• Mustsubmitfor a criminal record check

Preferred Criteria:

• One (1) year experience withCompassdata entry

Additional Information

What we offer

• Competitive salary of $53,302.56per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGWORKBCKEL

Diversity, Equity, Inclusion and Belonging Matter

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.