Administration Manager: Senior Living Operations Lead

Thehamletsatduncan; Town of Vegreville; On-site; CAD 70,000 - 90,000; Full time

Job summary

Optima Living in Alberta seeks an Administration Manager to oversee administrative operations, resident business functions, and community accounting. You will ensure efficient processes, provide HR support, and maintain strong communication with residents, families and team members.

Reporting to the General Manager, you will supervise the administration team, manage budget-related tasks, support incident reporting, and contribute to quality assurance while upholding privacy and safety standards.

Qualifications

• Completion of a recognized post-secondary program is an asset.
• Minimum of one (1) year office administration experience.
• Experience in a residential care or mental health environment is an asset.
• Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.
• Ability to establish effective practices in customer service and office administration.
• CPR and First Aid certification is an asset.
• Energetic and supportive leader who drives team engagement.
• Strong written communication skills with clarity.
• Strong organizational, planning, and problem-solving skills.
• Ability to manage and resolve difficult situations respectfully.
• Computer literacy skills required.
• Flexibility to work a variety of shifts.

Responsibilities

• Provides leadership, direction and mentorship to the administration team.
• Conducts and attends team meetings; serves on committees as applicable.
• Ensures team members comply with health and safety regulations.
• Provides confidential administrative support to the leadership team.
• Organizes team and leadership meetings, agendas, minutes, and docs.
• Supports the General Manager in incident and complaint reporting.
• Manages resident move ins/outs and reviews contracts and financial records.
• Maintains rent rolls, statements, and resident payment transactions.
• Prepares reports including daily census and regulatory submissions.
• Manages accounts payable/receivable and supplier inquiries.
• Interviews and hires administration personnel; supports recruitment.
• Maintains personnel records and coordinates benefits and reviews.
• Ensures communications with residents, families and staff are empathetic.
• Participates in audits and quality improvement initiatives.

Skills

Leadership

Office administration

Customer service

Communication

Problem solving

Organizational skills

Team coordination

Safety compliance

Adaptability

Education

Post-secondary credential

1+ year office administration experience

Experience in residential care or mental health (asset)

Tools

Computer literacy

Job description

Optima Living in Alberta seeks an Administration Manager to oversee administrative operations, resident business functions, and community accounting. You will ensure efficient processes, provide HR support, and maintain strong communication with residents, families and team members.

Reporting to the General Manager, you will supervise the administration team, manage budget-related tasks, support incident reporting, and contribute to quality assurance while upholding privacy and safety standards.