Administration & Co-Pay Assistant - 12-Month Contract

MWI Animal Health; Canada; Hybrid; CAD 42,000 - 56,000; Full time

Job summary

AmerisourceBergen is seeking an Administration & Co-Pay Assistant for a 12-month contract in Canada. The role supports patient reimbursement processes, data entry, and coordination with cross-functional teams in a pharmaceutical context.

The ideal candidate has a high school diploma, 1–3 years in pharma administration, and strong MS Office skills. The position emphasizes accuracy, organization, and effective communication in a team environment.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite is essential.
• Proven accuracy when processing large amounts of data.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.

Responsibilities

• Follow up with patients to obtain reimbursement-related updates and information required to support case progression.
• Update and maintain patient files accurately and in a timely manner.
• Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters.
• Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members.
• Report all Adverse Events identified during patient interactions to the assigned units/departments.
• Maintain accurate and current records in applicable systems and department files.
• Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
• Interact with internal team members and management to support resolution of case-related and workload-related issues.

Skills

Communications

Organization

Analytical thinking

Problem solving

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

# ****Ce que vous ferez****This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.* Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.* Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.* Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.* Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.* Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.* Maintain accurate and current records in applicable systems and department files.* Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.* Interact with internal team members and management to support resolution of case-related and workload-related issues.* Maintain positive and professional working relationships with associates, management, and other internal stakeholders.* Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.* Perform related reimbursement support duties as assigned..**Education:** * High School Diploma/GED or equivalent experience required. **Work Experience:** * 1-3 years’ experience in an administrative role in a pharmaceutical setting.* In-depth knowledge of the Microsoft Office Suite of applications is essential* Proven accuracy when processes large amounts of data;* Candidate must have strong communication and interpersonal skills.* Ability to work independently and in a team environment.* Adaptability to change and to learn new skills as required. **Skills & Knowledge:*** Communicates effectively in writing and verbally to clarify requests and provide accurate updates.* Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.* Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.* Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.* Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein**Égalité d’accès à l’emploi**AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.# **Politique sur l’accessibilité***AmerisourceBergen a adopté des pratiques d’emploi justes et accessibles.* Sur demande, AmerisourceBergen offrira des mesures d’adaptation aux personnes handicapées durant les processus de recrutement, d’évaluation et d’embauche et tout au long de leur emploi.This posting is intended to fill an existing vacancy for our Administration & Co-Pay Assistant - 12-Month Contract role.