Administration & Co-Pay Assistant

Cencora, Inc.; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to creating healthier futures for people and animals. In this role, you will be at the heart of operations, performing essential administrative tasks that ensure smooth program functioning. You'll collaborate with various teams, manage multiple projects, and maintain positive relationships with colleagues. With a focus on professional growth and a commitment to inclusivity, this innovative firm offers a supportive environment where you can thrive. If you're ready to make a meaningful impact in the health sector, we invite you to apply today!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

Paid Parental Leave

Professional Development

Mentorship Programs

Volunteer Activities

Qualifications

• 3-5 years of experience in an administrative role within a pharmaceutical setting.
• Proven accuracy in processing large data sets and effective communication skills.

Responsibilities

• Perform general administrative tasks and manage office files.
• Liaise with program managers and third-party payment administrators.

Skills

Microsoft Office Suite

Communication Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Problem-Solving Skills

Bilingual (French and English)

Education

Post-secondary education in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program.
• Responsible for processing copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments, as required.
• Liaises with Program managers to ensure copayment KPIs are met.
• Liaises with ISI Accounting to ensure proper payment timeframes and accurate payments.
• Liaises with third-party payment administrators to ensure accurate electronic payment processing.
• Establishes and maintains office files, makes appointments, and arranges meeting rooms as required.
• Compiles information from various sources and utilizes it for generating reports.
• Audits and maintains reports specific to the business location, checking for errors, inconsistencies, or discrepancies; makes corrections and notifies relevant personnel.
• Updates and maintains pertinent business information via computer or department files.
• Assists with various scheduled and unscheduled projects within the department.
• Drafts and types correspondence and presentations for internal and external contacts.
• Manages multiple projects across departments or business segments as required.
• Interacts frequently with inter-departmental staff and management to resolve workload issues.
• Maintains positive and professional relationships with colleagues and management.
• Complies with all policies, procedures, safety rules, and regulations; reports all adverse events to the appropriate units/departments.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education in a related field.
• 3-5 years of experience in an administrative role within a pharmaceutical setting.
• Proficiency in Microsoft Office Suite is essential.
• Proven accuracy in processing large data sets.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Adaptability to change and willingness to learn new skills.
• Bilingual in French and English is preferred.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

• Effective oral and written communication skills.
• Strong interpersonal, analytical, and mathematical skills.
• Excellent organizational skills with attention to detail.
• Ability to resolve issues efficiently.
• Professional image and demeanor.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to implement processes that meet audit standards.
• Ability to meet deadlines consistently.
• Excellent problem-solving skills.
• Strong business and financial acumen.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members' purpose-driven lives. Our benefits include medical, dental, vision, and a comprehensive wellness program covering physical, emotional, financial, and social health, including support for working families, adoption, infertility, behavioral health, paid parental and caregiver leave, and more. We also support your growth through training, professional development, mentorship, volunteer activities, and employee resource groups.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We prohibit harassment and ensure all employment practices are non-discriminatory. We provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact us at 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is dedicated to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment as required.

Affiliated Companies:

Innomar Strategies