Administration & Client Support Coordinator

Everguard Fire Safety; Dryden; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision, life & disabil

Flexible time

Employer-matched RRSP contributions

Job summary

Everguard Fire Safety in Dryden, ON is seeking an Administration & Client Support Coordinator to manage client relationships, coordinate sales activities, and keep operations running smoothly. The role supports inside sales, scheduling, and branch administration in a fast-paced fire safety environment.

Join a collaborative team focused on community safety, with growth opportunities and comprehensive benefits.

Qualifications

• Minimum 3+ years of experience in a fast-paced service, administrative, customer support, or coordination environment.
• Experience in industrial, construction, trades, or technical service industries is an asset.
• An educational background in business administration, fire protection, construction, or a related field is considered an asset.
• Equivalent combinations of education and relevant experience will be considered.
• Self-motivated, collaborative, and client-focused.

Responsibilities

• Prepare accurate quotes and invoices for customer orders and service work
• Collaborate closely with field technicians and account managers to validate client details and ensure quote accuracy
• Respond promptly to customer inquiries related to services, billing, scheduling, and documentation
• Support inside sales activities through customer follow-up, order coordination, and accounts administration
• Coordinate and support day-to-day branch administrative activities (including Thunder Bay operation)
• Manage administrative processes including technical report editing, recordkeeping, and document filing
• Maintain a high standard of internal and external customer service in every interaction
• Provide ongoing administrative support to Branch and Regional teams as needed
• Demonstrate safety leadership by following company HSE policies, procedures, and best practices in all activities

Skills

Customer service

Administrative coordination

Microsoft Office

Communication

Multitasking

Education

Business administration degree

Fire protection background

Tools

CRM software

Job description

Dryden, Ontario | Everguard Fire Safety

Are you an organized, customer-focused professional who thrives in a fast-paced environment where sales, service, and teamwork come together?

At Everguard, we're looking for a proactive Administration & Client Support Coordinator who enjoys supporting client relationships, coordinating sales activities, and keeping operations running smoothly—all while contributing to meaningful work in fire safety across Northwestern Ontario.

This is an exciting opportunity for someone looking for long-term stability, professional growth, and the ability to work close to home with a supportive and collaborative team.

Why Join Everguard?

• Make an Impact - Support fire safety solutions that protect people, property, businesses, and communities every day.
• Collaborative Team Environment - Work alongside supportive leadership in a respectful, team-oriented environment where your contributions are valued.
• Professional Development - Gain exposure to client management, scheduling coordination, and technical service operations with ongoing training and development opportunities.
• Benefits That Work for You - Enjoy comprehensive health, dental, vision, life & disability coverage, flexible time, and employer-matched RRSP contributions.
• Stability Close to Home - Join a growing organization that values long-term employees, strong local relationships, and building careers within the Dryden community and surrounding region.
• Meaningful, Essential Work - Be part of an industry that provides critical life safety services to local businesses, healthcare facilities, schools, and communities throughout Northwestern Ontario.

What You'll Do:

In this role, you'll play a key part in keeping our clients relationships, sales and service operations running smoothly while delivering a high standard of customer service and administrative support:

• Prepare accurate quotes and invoices for customer orders and service work
• Collaborate closely with field technicians and account managers to validate client details and ensure quote accuracy
• Respond promptly to customer inquiries related to services, billing, scheduling, and documentation
• Support inside sales activities through customer follow-up, order coordination, and accounts administration
• Coordinate and support day-to-day branch administrative activities (including Thunder Bay operation)
• Manage administrative processes including technical report editing, recordkeeping, and document filing
• Maintain a high standard of internal and external customer service in every interaction
• Provide ongoing administrative support to Branch and Regional teams as needed
• Demonstrate safety leadership by following company HSE policies, procedures, and best practices in all activities

What We Offer

• Competitive base salary
• Long-term career stability with a respected Canadian company

What You Bring:

• Minimum 3+ years of experience in a fast-paced service, administrative, customer support, or coordination environment
• Experience in industrial, construction, trades, or technical service industries is considered an asset
• An educational background in business administration, fire protection, construction, or a related field is considered an asset
• Equivalent combinations of education and relevant experience will be considered
• Self-motivated, collaborative, and client-focused
• Strong ability to work efficiently in a high-volume, deadline-driven environment
• Excellent organizational, communication, and customer service skills
• Strong attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office and administrative systems
• Successful candidates will be required to provide a current Criminal Record Check