Administration Clerk

Health-Sciences-North-; Greater Sudbury; On-site; CAD 38,000 - 40,000; Full time

Job summary

Health Sciences North in Sudbury, Ontario is seeking a Customer Service Clerk for the Accounts Receivable department. Provide general clerical, office administration and cash-handling support; duties include answering calls, processing payments, and reconciling cash and petty cash.

The successful candidate will work under the Revenue & Accounts Receivable Manager, demonstrate strong typing (50 WPM), proficient Microsoft Office skills, and knowledge of Meditech.

Qualifications

• Minimum of a one year Diploma or Certificate in a business administration field.
• WH&S Awareness in 4 Steps training certificate required.
• Six months or more experience in office administration and customer service with POS/payments.

Responsibilities

• Answer telephone queries or redirect as required.
• Reply to general email inquiries or redirect as required.
• Serve walk-in customers with their queries or redirect as required.
• Take payments and apply in Meditech or record elsewhere.
• Complete daily cash and petty cash administration.
• Print, fold and insert departmental communications.
• Order supplies and create purchase requisitions in Meditech.
• Assist with patient complaint process administration.
• File paper and electronic documents and update forms.
• Complete monthly workplace Health and Safety inspections.
• Participate in safety training and professional development.
• Provide learner support, mentorship and supervision as required.
• Participate in hospital training as required.

Skills

Cash handling

POS experience

Customer service

Typing 50 wpm

Office equipment

Microsoft Office

Meditech familiarity

Interpersonal skills

Team player

Prioritize tasks

Education

Business admin diploma/certificate

WHSA 4 Steps training

Tools

Meditech

Microsoft Office

Adobe Acrobat

Job description

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Site

Sudbury Outpatient Centre-Cupe Clerical

Salary Information

$27.39-$28.94/hour

Application Closing Date

November 4, 2026

KEY FUNCTION

Provide general clerical, office administration, and customer service support to the Accounts Receivable department.

REPORTING

Under the general direction of the Manager, Revenue & Accounts Receivable.

DUTIES

• Answer telephone queries or redirect as required.
• Reply to general email inquiries from departmental inbox or redirect as required.
• Serve walk-in customers with their queries or redirect as required.
• Take payments (e.g. cash, debit and credit cards, or other approved payment methods) from customers and apply payments in Meditech or record elsewhere as required.
• Complete daily cash and petty cash administration (i.e. cash drawer open/close, daily cash sheets, cash handling, petty cash fund reconciliations).
• Complete mail drop off, pick up, distribution, and process returned mail.
• Print, fold, and insert of bills, statements, letters, or other departmental communications.
• Order supplies and services and create purchase requisitions in Meditech as required.
• Assist with administration functions of patient complaint process (i.e. record incoming complaints)
• File paper and electronic documentation, update forms, templates, and procedural and standard of work documents.
• Complete monthly workplace Health and Safety inspections as required.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING

• Minimum of a (1) one year Diploma or Certificate in a business administration field, from an accredited college.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE

• Minimum of six (6) months’ experience working in an office administration and customer service role with point of sale/payment functions.
• Experience working in a hospital setting or other confidential/sensitive work environment is preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrated knowledge of cash handling procedures including Point-of-Sale devices.
• Demonstrated detail-oriented and strong organizational skills.
• Demonstrated ability to provide courteous customer service.
• Demonstrated ability to type a minimum of 50 words per minute.
• Demonstrated ability to use and troubleshoot office equipment including photocopiers, printers, envelope machine, etc.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Outlook and basic proficiency in Power Point) and Adobe Acrobat.
• Demonstrated experience using Meditech software is preferred.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.
• Successful Criminal Record Judicial Matters Check (CRJMC) is required.
• Ability to use tact and discretion in dealing with health care providers and patients.
• Demonstrated ability to work effectively as a member of an interdisciplinary team.
• Demonstrated ability to perform with minimal supervision; to prioritize duties.
• Ability to travel between local sites.
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.