Administration Analyst, Special Markets

ia; Vancouver; On-site; CAD 50,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work locations

Inspiring workspaces

Job summary

iA Financial Group in Vancouver is seeking an Administration Analyst, Special Markets, to coordinate applications and requests while supporting operational activities and delivering service excellence.

You will administer applications, analyze requirements with the team, and manage communications with applicants and administrators. The role emphasizes accuracy, collaboration, and multi‑priority management in a hybrid work environment.

Qualifications

• Process and administer applications per established guidelines and SLAs.
• Analyze submitted applications and coordinate with team members regarding requirements and follow-up activities.
• Manage correspondence with applicants, plan administrators, plan members and third-party administrators as required.
• Support customer service team members with administrative processes and requests.
• Execute and distribute individual and divisional bill runs while reviewing accuracy and applying analytical thinking to operational processes and changes.

Responsibilities

• Coordinate with peers to identify opportunities for continuous improvement for the benefit of the team and department.
• Collaborate with internal and external stakeholders to ensure timely and accurate information flow.
• Assist in managing operational correspondence with third‑party vendors and service providers.

Skills

Analytical thinking

Critical thinking

Communication

Multitasking

Stakeholder collaboration

Job description

Job Description

Build the future with us

Are you driven by operational excellence and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administration Analyst, Special Markets, you will play a key role in the administration, analysis and coordination of applications and associated requests while supporting operational activities and ensuring service excellence. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

• Process and administer applications in accordance with established guidelines and service level agreements.
• Analyze submitted applications and coordinate with team members regarding requirements and follow‑up activities.
• Manage correspondence with applicants, plan administrators, plan members and third‑party administrators as required.
• Support customer service team members with administrative processes and requests.
• Execute and distribute individual and divisional bill runs while reviewing accuracy and applying analytical thinking to operational processes and changes.
• Manage operational correspondence with third‑party vendors and service providers.
• Apply critical and analytical thinking to manage multiple priorities and support key operational periods and events.
• Collaborate with peers and identify opportunities for continuous improvement for the benefit of the team and department.

What could accelerate your success in this role

• Is known for their strong analytical and critical thinking skills.
• Stands out for their ability to manage multiple priorities in a fast‑paced environment.
• Demonstrates a high level of accuracy and attention to detail.
• Is recognized for effective communication and collaboration with internal and external stakeholders.
• Has experience in administration, operations, financial services, insurance or a related field.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

The typical hiring range for this position is between 50 159$ and 65 833$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market‑based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s): Vancouver / 988 Broadway West
Other Possible Location(s):

Company: iA Financial Group

Posting End Date: 2026-08-22

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.