Admin Support 9 - Fontbonne

St. Joseph; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Fontbonne Clinics at the Charlton Campus in Hamilton require an administrative professional to support daily operations across five clinics. You will handle patient registration, appointment scheduling, and communication while ensuring confidentiality and service quality.

Proficiency in EPIC, MS Word/Excel, medical terminology, and a strong customer service orientation are essential. Prior outpatient clinic experience is highly valued; a part-time, day-time schedule is offered at

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services is required.
• Medical terminology certificate required.
• Minimum of 2 years of current admin support experience in a busy medical outpatient environment.

Responsibilities

• Reception and registration of patients; answer phones and relay messages.
• Call patients to confirm appointments and book tests and doctor visits.
• Prepare and file charts; type reports and correspondence; assist with clerical duties as needed.

Skills

EPIC proficiency

MS Word

MS Excel

Medical terminology

Typing

Customer service

Scheduling

Education

2 year post-secondary diploma in Office Administration - Health Services

Medical terminology certificate

Tools

EPIC hospital software

Job description

Position DetailsJob Number:JR02262Department:Fontbonne ClinicsThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Monday to FridayTime of Day:DaysShift:Hours - 8Shift Start: (If applicable)AM 07:30, AM 08:00, AM 08:30, AM 09:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-10-01Closing Date:2026-10-08Job DescriptionPosition SummaryThis position provides administrative support to the day-to-day operations of the 5 Fontbonne Clinics at the Charlton site. All patient related details and program activities are coordinated to ensure the smooth operation of the clinics in accordance with the policies and procedures of the hospital.Qualifications2 year post-secondary diploma in Office Administration - Health Services from an accredited school is requiredMedical terminology certificate requiredMinimum of 2 years of current (within the last 2 years) experience providing adminitrative support in a busy medical outpatient environment requiredDemonstrated extensive knowledge and experience EPIC hospital software for patient registration and patient appointment booking; Superuser template build and knowledge related to reporting in EPIC is requiredIntermediate skill level is required for MS Word and ExcelIntermediate skill level is required for medical terminology medical spelling typing and spellingClerical testing may be required as part of the selection processApplicants must have demonstrated an ability to accept responsibility plan prioritize and complete tasks with minimal supervision. Must be able to perform effectively both independently and as a team memberA major component of the position is the ability to function calmly and efficiently in a friendly manner completing multiple tasks and providing customer service Effective tactful and confidential communication in person and on the telephone is essentialExperience in GI and/or internal medicine environment an assetMust demonstrate a professional attitude and behaviourMust have excellent organizational analytical and problem-solving skills experience with scheduling is requiredMust be capable of performing all related dutiesGood work performance and attendance record is essentialResponsibilitiesDuties include reception and registration of patients answering telephones calling patients to confirm appointments relaying messages booking patients for various tests and doctor visits typing reports and correspondence submitting reports transcription filing chart preparation and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager.St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).