Admin Support 9 - FIRH

St. Joseph; Hamilton; On-site; CAD 41,000 - 44,000; Part time

Job summary

St. Joseph’s Health System is seeking a part-time clerical assistant for the Firestone Ambulatory Clinic in Hamilton, performing reception, patient registration and diverse clerical duties.

You will answer phones, confirm appointments, relay messages, book tests and prepare charts in a fast-paced ambulatory setting. Requirements include a 2-year Health Services Office Administration diploma, a medical terminology certificate, and experience with EPIC EMR.

Qualifications

• Two year post-secondary diploma in Office Administration - Health Services from an accredited school is required.
• Medical terminology certificate required.
• Basic MS Word, spelling and typing skills required.
• Basic knowledge of medical spelling and terminology required.
• Two years of current related office experience or customer service experience is required.
• Experience with EPIC EMR and booking diagnostic tests is required.

Responsibilities

• Reception and registration of patients at the Firestone Ambulatory Clinic and related clinics.
• Answering telephones and calling patients to confirm appointments.
• Relaying messages and booking tests/doctor visits.
• Typing reports and correspondence; submitting and transcription tasks.
• Filing, chart preparation and other clerical duties as assigned by the Ambulatory Clinic Supervisor/Manager.

Skills

MS Word

Typing

Medical terminology

Customer service

Communication

Organizational skills

Problem solving

Interpersonal skills

EPIC

Education

Health Services Office Administration diploma (2-year)

Medical terminology certificate

Tools

EPIC

Job description

Position DetailsJob Number:JR00916Department:Firestone Support StaffThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$29.52 - $32.08ScheduleWork Days:Monday to FridayTime of Day:DaysShift:Hours - 7.5Shift Start: (If applicable)AM 07:30, AM 08:00, AM 08:30, AM 09:00Reason for Posting:Application DatesOpening Date:2026-06-23Closing Date:2026-06-30Job DescriptionPosition SummaryThis position is responsible for performing clerical administrative duties as required at the Firestone Ambulatory Clinic and all associated clinics within the Firestone Program. Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. Supporting all clinics of the Firestone Ambulatory Clinic.Qualifications•2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required•Medical terminology certificate required•Basic skill level in MS Word, spelling and typing is required•Basic skill level in medical spelling and medical terminology required•Clerical testing may be required as part of the selection process.•Knowledge about Firestone Clinic and activity is an asset•Two years of current related office experience or customer service experience is required•Experience in medical transcription•Current experience with Electronic Medical Record software (EPIC) and booking diagnostic tests using all hospital electronic solutions is required•Excellent work performance and attendance record is essential•Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions•Must be able to set own priorities, ensuring patient and customer service is of utmost importance•Excellent oral and written communication skills•Good organizational and problem-solving skills•Excellent conflict resolution skillsReason for posting:This is for an existing position.St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).