Admin Support 7

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 39,000 - 42,000; Part time

Job summary

St. Joseph's Health System (SJHS) Hamilton is seeking an administrative support professional for the Hamilton Regional Laboratory Medicine Program. You will provide reception, data entry, scheduling, and billing support with confidentiality and accuracy.

The role requires a medical office administration diploma, familiarity with HBOC, and strong communication and organizational skills to thrive in a busy laboratory environment.

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent
• Medical terminology certificate preferred
• One year experience in a busy office, preferably in a lab environment
• MS Word/Excel typing speed intermediate
• Familiarity with registration and scheduling databases (HBOC)
• Knowledge of Laboratory Accreditation and Licensing assets
• Adaptability to new software and strong organization skills

Responsibilities

• Support program functions including reception, workload statistics, transcription, and timesheets.
• Maintain staff database and annual staff directory; generate fan-out lists.
• Assist in word processing and SOP distribution in quality software.
• Record patient/test information into the Laboratory Information System and maintain hard copies.
• Process requisitions and follow up as needed.
• Generate patient reports from LIS and audit data entry errors.
• Handle calls and requests from providers regarding results status.

Education

Post-secondary diploma/certificate in medical office administration

Medical terminology certificate (preferred)

Typing speed (intermediate)

MS Word, Excel (intermediate)

Excellent communication

Customer service orientation

Ability to work in team

Tools

HBOC

Access

PowerPoint

Visio

MS Project

Job description

Position Details

Job Number: JR01794
Department: Lab Administration Office
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)
Job Type: Temporary (Fixed Term), Part time
Contract Duration: (If applicable) 2 months
Number of Positions: 1
Union: CUPE Local 786
Hourly Rate (Min / Max): $28.32 - $30.79
Schedule Work Days: Holidays, Monday to Friday, Weekends
Time of Day: Days, Evenings
Shift: Hours - 7.5
Shift Start: (If applicable) AM 07:00, PM 15:00
Reason for Posting: Posting is for a role with an existing vacancy
Application Dates Opening Date: 2026-09-01
Closing Date: 2026-09-08

Job Description

Position Summary

This position provides critical administrative support for the Hamilton Regional Laboratory Medicine Program (HRLMP). Departmental activities are coordinated to ensure the smooth operation in accordance with the policies and procedures of the hospital. The incumbent ensures that all operational functions are handled with efficiency accuracy professionalism and confidentiality.

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience.
• Medical terminology certificate preferred.
• One (1) year experience working in a busy office setting preferably in a laboratory environment.
• Intermediate skill level is required for MS Word Excel and spelling.
• Typing speed must be at an intermediate skill level.
• Clerical testing may be required as part of the selection process.
• Departmental testing will be required for Access PowerPoint and Visio.
• Familiarity with registration and scheduling database systems i.e.HBOC.
• Knowledge of MS Project is a definite asset.
• Knowledge of Laboratory Accreditation and Licensing are definite assets.
• Must demonstrate adaptability to new software.
• Demonstrated ability to accept responsibility plan prioritize and complete tasks with minimal supervision.
• Effective communication skills and the ability to deal with the public with tact and diplomacy.
• Excellent customer service orientation.
• Ability to perform well as a contributing member of a team.
• Good organizational and analytical problem-solving skills.

Responsibilities

• Provides support to a variety of functions within the program including reception services workload statistics report transcription completion of timesheets preparation of various billing statements physician directory updates etc.
• Maintains the staff database ensures accuracy of all entered data and ultimately creates an annual staff directory as well as generating staff fan-out lists as required.
• Assists in word processing formatting communication and distribution of standard operating procedures in program specific quality software.
• Records patient and test information into computerized Laboratory Information System and manually maintains hard copy patient and test records as required.
• Completes and submits requisitions following up accordingly.
• Generates patient reports from Laboratory Information System auditing for data entry errors and then dispatches reports.
• Handles telephone and written requests from health care providers regarding status of laboratory test results forwarding requests for interpretation of results to qualified staff member accordingly.
• Maintains accurate files of reports and miscellaneous records in a prescribed manner.
• Assists in meeting deadlines with special projects arranging and attending meetings compiling statistics and out-of-town travel arrangements.
• Ensures all supplies and/or services required by the Program are adequately stocked and/or requisitioned in a timely manner.
• Performs other office duties as assigned by the Manager or designate.

St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people.

We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe's Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there's a place here for you to grow, learn, and succeed!

Dignity. Respect. Service. Justice. Responsibility. Enquiry.