Adjuster-TFS

Sedgwick Claims Management Services Ltd; New Brunswick; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Sedgwick Claims Management Services Ltd. is seeking an Adjuster-TFS to handle losses and claims for property and casualty insurers. The role involves reviewing policies, interviewing claimants, inspecting damage, estimating costs, and negotiating settlements.

The position requires strong communication, detail orientation, and the ability to work independently or in a team. A Bachelor's degree is preferred, with a licensure requirement and an IIA-AIC designation pursued within 12–18 months.

Qualifications

• Bachelor’s degree preferred.
• IIA-AIC designation within 12–18 months.
• Appropriate state adjuster license is required.
• Experience None.

Responsibilities

• Examines insurance policies and records to determine coverage.
• Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
• Inspects property damage to determine extent of liability and methods of investigation.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

Skills

Oral and written communication

Presentation skills

MS Office

Customer service

Interpersonal skills

Attention to detail

Time management

Teamwork

Performance competencies

Education

Bachelor's degree (preferred)

IIA-AIC designation within 12-18 months

Adjuster license required

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Adjuster-TFS PRIMARY PURPOSE

To handle losses and claims for property and casualty insurers.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Examines insurance policies and other records to determine insurance coverage.
• Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
• Consults police and hospital records and inspects property damage to determine extent of company’s liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• Obtain IIA-AIC designation within 12 to 18 months.
• Appropriate state adjuster license is required.
• Experience None.

Skills & Knowledge

• Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Demonstrated commitment to timely reporting.
• Strong customer service skills.
• Strong interpersonal skills.
• Attention to detail and accuracy.
• Good time management and organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

Performance Competencies

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com