Junior Adjuster

Sedgwick Claims Management Services Ltd; Ottawa; On-site; CAD 42,000 - 65,000; Full time

Job summary

Sedgwick Claims Management Services Ltd. is seeking a Junior Adjuster to handle losses and claims for property and casualty insurers. The role emphasizes strong communication, analytical skills, and client service in a team-oriented environment.

The position involves evaluating coverage, interviewing claimants, inspecting damage, negotiating settlements, and supporting litigation as needed. Travel may be required, and a relevant license is required within the stated timeframe.

Qualifications

• Bachelor's degree preferred.
• IIA-AIC designation within 12 to 18 months.
• Appropriate state adjuster license is required.

Responsibilities

• Examine insurance policies and records to determine coverage.
• Interview claimants and witnesses regarding claims.
• Inspect property damage and consult records to determine liability.
• Estimate cost of repair, replacement, or compensation.
• Prepare findings and negotiate settlements with claimants.
• Recommend litigation when settlement cannot be negotiated.
• Attend litigation hearings and adjust case reserves as needed.
• Assist in loss experience reporting to help determine profitability.

Skills

Communication

MS Office

Customer service

Attention to detail

Time management

Teamwork

Independent worker

Interpersonal skills

Education

Bachelor's degree

Adjuster license

IIA-AIC designation

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Junior Adjuster PRIMARY PURPOSE: To handle losses and claims for property and casualty insurers.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Examines insurance policies and other records to determine insurance coverage.
• Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
• Consults police and hospital records and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred.
• Obtain IIA-AIC designation within 12 to 18 months.
• Appropriate state adjuster license is required.

Experience None.

Skills & Knowledge

• Strong oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Demonstrated commitment to timely reporting
• Strong customer service skills
• Strong interpersonal skills
• Attention to detail and accuracy
• Good time management and organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Must be able to stand and/or walk for long periods of time. Must be able to kneel, squat or bend. Must be able to work outdoors in hot and/or cold weather conditions. Have the ability to climb, crawl, stoop, kneel, reaching/working overhead Be able to lift/carry up to 50 pounds Be able to push/pull up to 100 pounds Be able to drive up to 4 hours per day. Must have continual use of manual dexterity.
• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com