Accounts Transfers Administrator

Richardson Wealth Ltd; Toronto; Hybrid; CAD 48,000 - 61,000; Full time

Benefits offered by this job

Performance-based incentive plan

Health & dental benefits

RRSP matching plan

Paid time off

Job summary

Richardson Wealth Ltd. seeks an Account Transfer Clerk responsible for processing incoming and outgoing transfer documents while maintaining high service standards.

You will be accountable for adhering to SLAs and regulatory rules, and for effective communication with branches and financial institutions. The role requires 1–2 years of transfer experience, solid communication skills, and a proactive, team-oriented approach.

Qualifications

• 1–2 years account transfer experience.
• Clear written and oral communication.
• Courteous and dynamic customer approach.
• Works well within a team environment.
• Be rigorous and organized.
• Able to multi-task and shift focus during the day as volumes dictate.
• Overtime may be required; flexible to assist as needed.

Responsibilities

• Receive and process incoming and outgoing transfer documents.
• Maintain SLAs and comply with regulatory rules.
• Communicate with branches, Fidelity Clearing, and other institutions.
• QC, initiate, follow-up and complete transfers.
• Communicate rejected transfers clearly to advisors.
• Review daily/weekly transfer reports with management.
• Coordinate with operational groups to ensure proper transfer actions.
• Open and distribute department mail and answer toll-free line.

Skills

Clear written and oral communication

Bilingual (French and English)

Team player

Multitasking

Tools

Dataphile

ATON

CDS

Job description

Position Overview

The incumbent will be primarily responsible for account transfers.

This is an existing vacancy.

Duties & Responsibilties:

• Receive and process incoming and outgoing transfer documents:
  • Maintain SLAs of the Account Transfer Department, to include adherence with regulatory body rules (i.e. CIRO rules)
  • Clear written and oral communication with branches, Fidelity Clearing, Operational groups and other financial institutions
  • QC, initiate, follow-up and complete transfers, Non Aton transfer ins
  • Clear, detailed communication on any rejected transfers back to advisors
  • Reviewing daily and weekly transfer in and out reports provided by Management
  • Ensuring any outstanding transfers are shared with management to make sure they are resolved in a satisfactory timeframe
  • Communication with various Operational groups (Recurring Events, Fees Billing, etc.) to ensure transfer outs are actioned properly and efficiently
• Open and distribute Department mail
• Answering the department toll free phone line
• Administer Department email box

Qualifications:

• Basic knowledge of Dataphile, ATON, CDS (Optional)
• 1-2 years Account Transfer experience
• Clear written and oral communication
• Courteous and dynamic customer approach
• Works well within a team environment
• Be rigorous and organized
• Able to multi-task and change focus during the day, depending on volumes
• Provide ideas and suggestions on how to improve the service offering to the team
• Fundcom knowledge an asset
• Bilingualism (French and English) is an asset
• Overtime may be required. Flexibility to assist with overtime as needed

The expected annualized base salary range for this role is $48,000-$60,500.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.
Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

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