Accounts Receivables and Payable Manager

Frontier Dental CA; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

Frontier Dental Supply Inc. in Markham, Ontario, is seeking a seasoned Accounts Receivables and Payables Manager to lead AR/AP teams across Canada and the U.S.

You will own end-to-end AR and AP performance, including collections, cash application, vendor payments, reporting, and controls. This in-office role emphasizes process improvement, automation, and clear KPI governance, with responsibility for mentoring 11 AR/AP staff and partnering with Sales and Customer Service.

Qualifications

• 5+ years in accounts receivable and/or accounts payable, including leadership of a team.
• Experience managing teams across Canada and US is a plus.
• Strong KPI development and performance reporting experience.
• Experience leading system implementations, automation projects, or process improvements (AI/automation a plus).
• Familiar with SOP development, process documentation, and internal controls.

Responsibilities

• Lead AR/AP teams across Canada and the U.S.
• Develop and monitor KPI framework and reporting for the group.
• Oversee aging, collections, cash application, vendor payments, and AP reporting.
• Manage vendor payment disputes and escalation of high‑risk accounts.
• Drive automation and system improvements in AR/AP processes.
• Support month‑end close and internal/external audits.

Skills

MS Excel

Team leadership

KPIs & reporting

Communication

Automation/AI experience

ERP experience (Acumatica)

Multi-country experience

Education

Formal accounting education or designation

Tools

ERP software (Acumatica)

Job description

The Accounts Receivables and Payables Manager is responsible for leading and developing the Company's AR/AP teams across Canada and the U.S.

This role owns end-to-end AR and AP performance, including collections, cash application, vendor payment processing, reporting, and controls, while driving process improvement and automation initiatives that scale the team's efficiency and accuracy. This is an in-office position.

Key Responsibilities

• Manage, mentor, and develop a team of 11 AR and AP team members.
• Set individual and team performance goals; conduct regular one‑on‑ones, performance reviews, and coaching.
• Oversee hiring, onboarding, and training for the AR/AP team as it grows.
• Establish clear accountability for daily, weekly, and monthly AR and AP deliverables across the team.
• Foster a collaborative, customer‑focused, and accountable team culture.

Reporting & KPIs

• Develop and monitor aged AR and aged AP reporting, ensuring accuracy and timely distribution to stakeholders.
• Design and maintain a KPI framework for the team, including collections effectiveness, outbound call and email volume/quality, DSO, DPO, dispute resolution timelines, and payment processing accuracy.
• Report on team and individual performance against KPIs to senior finance leadership on a regular cadence.
• Use reporting and KPI trends to identify risk areas (e.g., aging concentrations, at‑risk accounts) and drive corrective action.
• Support on net working capital optimization.

AR Oversight & Collections

• Oversee accounts receivable aging, cash application, and collections activity across the Canada and US AR teams.
• Ensure timely follow‑up on past‑due accounts and effective escalation of high‑risk or disputed accounts.
• Partner with Sales and Customer Service to resolve customer disputes and align on credit and billing terms.
• Liaise with external collections agencies where required.

AP Oversight

• Oversee accounts payable processing, vendor payment cycles, and aged AP reporting.
• Lead the evaluation, selection, and implementation of an AP tracking and approvals software solution to replace/enhance current manual processes.
• Ensure appropriate approval workflows, segregation of duties, and internal controls are maintained over vendor payments.
• Act as the primary escalation point for supplier payment discrepancies.

Automation & Systems Improvement

• Partner with IT to design and implement AI‑driven automation for AR cash posting and AR collections workflows (e.g., automated payment matching, intelligent dunning/collections outreach).
• Identify and lead technology and process improvement initiatives across both AR and AP functions to reduce manual effort and improve accuracy and cycle time.
• Support system evaluations, testing, and rollout for new AR/AP tools, including the AP approvals software and any ERP‑related enhancements.

SOPs, Controls & Compliance

• Develop, update, and maintain SOPs across AR and AP functions, ensuring processes are documented, consistent, and scalable.
• Ensure compliance with internal controls, company policies, and applicable accounting standards across both AR and AP including appropriate G/L coding.
• Support month‑end and year‑end close activities related to AR and AP, ensuring accurate and timely financial reporting, including the reconciliation of sub‑ledgers to the general ledger.
• Support internal and external audits by preparing and providing required documentation.
• Maintain accurate records of customer/vendor account structures, ownership, and payment terms to ensure proper invoicing, collections, and disbursements.

Ideal Candidate

• At least 5+ years' experience in accounts receivable and/or accounts payable, including prior experience leading or supervising a team.
• Demonstrated experience managing teams across multiple locations/regions (Canada and US experience an asset).
• Strong track record of developing and reporting on KPIs and performance metrics for a finance operations team.
• Experience leading or supporting system implementations, automation initiatives, or process improvement projects (AI/automation experience an asset).
• Familiar with SOP development, process documentation, and internal controls.
• Excellent verbal and written communication skills; comfortable presenting reporting and performance updates to senior leadership.
• Advanced MS Excel skills.
• Previous experience with Acumatica ERP an asset but not required.
• General accounting knowledge required; formal accounting education or designation an asset.
• Strong organizational and time management skills, with the ability to manage competing priorities across two functions and two countries.
• High‑impact role with real ownership
• Collaborative HR team and supportive leadership
• Opportunity to help build and scale talent programs
• A fun, focused, and execution‑driven environment

We are proud to have been certified and awarded the following:

• Great Place to Work for four consecutive years.
• The Best Workplaces in 2021.
• Finalist for Fastest Growing Company 2021 and Startup Business of the Year 2021 by CanadianSME.
• Excellence in Customer Service 2023.

Learn more about what it’s like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page.

We’re rooting for you! We thank all candidates for taking the time to apply. However, only those candidates selected to move forward in our recruitment process will be contacted.

Here at Frontier Dental, we are a diverse team that nurtures an inclusive environment. We attribute our growth significantly to our ability to learn from one another’s perspectives. Frontier Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work. We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability‑related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Frontier Dental uses artificial intelligence and automated screening tools to assist in reviewing applications. These tools support our recruitment process but do not replace human decision‑making. Questions regarding our recruitment process may be directed to [e-mail]