Accounts Receivable Specialist

Kuehne+Nagel; Vancouver; On-site; CAD 52,000 - 57,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement savings plan

Tuition reimbursement

Job summary

Kuehne+Nagel in Vancouver, Canada, is seeking an Accounts Receivable Specialist to support the Knowledge Center’s day‑to‑day financial operations. You will focus on maximizing cash flow, reducing DSO, and minimizing overdue balances, while mitigating risks and ensuring accurate records.

The role collaborates with Business Units and Sales, resolves billing inquiries, and drives process improvements to enhance collections and overall financial performance.

Qualifications

• College Diploma or University Degree in Business, Finance, or a related field
• Credit Certification is considered a strong asset
• 1+ years of experience in Credit and/or Collections
• 1+ years of customer service experience
• Intermediate or advanced competency in Microsoft Excel (pivot tables).
• Strong organizational, time management, and attention-to-detail skills
• Hands-on team player with strong problem-solving abilities and the ability to approach challenges from multiple perspectives
• Self-motivated with a strong personal drive, growth mindset, and ability to follow tasks through to completion
• Excellent written and verbal communication skills

Responsibilities

• Manage and maintain the Accounts Receivable portfolio, ensuring timely collection of outstanding balances and minimizing aged receivables.
• Serve as a key point of contact for customers, Business Units, and Sales Representatives, fostering strong relationships and effective communication.
• Communicate daily with customers to resolve billing inquiries, payment issues, disputes, and account concerns.
• Deliver exceptional customer service by providing timely and professional support, helping drive customer satisfaction and enhance the overall customer experience.
• Perform general accounting and credit control activities to support the achievement of financial objectives while maintaining accurate records and sound bookkeeping practices.
• Monitor, analyze, and report on overdue accounts, identifying trends and recommending corrective actions when necessary.
• Support account reconciliation efforts by researching and resolving discrepancies and matching customer accounts as needed.
• Provide reporting and insights to management regarding financial performance, including billing, gross profit, shipment volumes, collections, and overall business health.
• Partner closely with Business Units and Sales Representatives to identify and address root causes of issues such as billing inaccuracies, disputes, and process inefficiencies.
• Contribute to continuous improvement initiatives by recommending enhancements to collections, billing, and customer service processes.
• Perform additional duties and special projects as assigned.

Skills

Credit

Customer service

Excel

Communication skills

Attention to detail

Education

College Diploma / University Degree in Business, Finance, or related field

Tools

Microsoft Excel

Job description

It's more than a job

As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.

How you create impact

The Accounts Receivable Specialist is responsible for supporting the day-to-day financial operations of the Knowledge Center, with a focus on maximizing cash flow, reducing Days Sales Outstanding (DSO), and minimizing overdue balances. This role proactively identifies and mitigates current and potential business risks while implementing and adhering to processes that support operational efficiency, financial performance, and sustainable business growth.

• Manage and maintain the Accounts Receivable portfolio, ensuring timely collection of outstanding balances and minimizing aged receivables.

• Serve as a key point of contact for customers, Business Units, and Sales Representatives, fostering strong relationships and effective communication.

• Communicate daily with customers to resolve billing inquiries, payment issues, disputes, and account concerns.

• Deliver exceptional customer service by providing timely and professional support, helping drive customer satisfaction and enhance the overall customer experience.

• Perform general accounting and credit control activities to support the achievement of financial objectives while maintaining accurate records and sound bookkeeping practices.

• Monitor, analyze, and report on overdue accounts, identifying trends and recommending corrective actions when necessary.

• Support account reconciliation efforts by researching and resolving discrepancies and matching customer accounts as needed.

• Provide reporting and insights to management regarding financial performance, including billing, gross profit, shipment volumes, collections, and overall business health.

• Partner closely with Business Units and Sales Representatives to identify and address root causes of issues such as billing inaccuracies, disputes, and process inefficiencies.

• Contribute to continuous improvement initiatives by recommending enhancements to collections, billing, and customer service processes.

• Perform additional duties and special projects as assigned.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• College Diploma or University Degree in Business, Finance, or a related field

• Credit Certification is considered a strong asset

• 1+ years of experience in Credit and/or Collections

• 1+ years of customer service experience

• Intermediate or advanced competency in Microsoft Excel (pivot tables).

• Strong organizational, time management, and attention-to-detail skills

• Hands-on team player with strong problem-solving abilities and the ability to approach challenges from multiple perspectives

• Self-motivated with a strong personal drive, growth mindset, and ability to follow tasks through to completion

• Excellent written and verbal communication skills

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $52,000 and $57,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.