Accounts Receivable & Order Desk Supervisor

Guardian Chemicals Inc.; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Accounts Receivable & Order Desk Supervisor to enhance customer service and manage accounts receivable operations. This role involves working closely with a dedicated team to ensure efficient order processing, invoicing, and collections while maintaining positive customer relationships. The ideal candidate will possess strong communication and organizational skills, with a proven track record in accounting and team leadership. Join a company that values diversity and inclusion, and contribute to a mission of driving a cleaner and more efficient industry forward.

Benefits

Competitive Base Salary

Benefits Program

RRSP and Pension Plan

Bonus Plan

Diversity and Inclusion Initiatives

Qualifications

• 5+ years of experience in accounting or similar roles preferred.
• Strong knowledge of accounts receivable and accounting concepts.
• Supervisory experience is a plus.

Responsibilities

• Ensure excellent customer service and efficient order entry.
• Manage full cycle accounts receivable and collections.
• Supervise the AR and order desk team.

Skills

Interpersonal Skills

Communication Skills

Microsoft Excel

Accounting Concepts

Attention to Detail

Organizational Skills

Problem Solving

Time Management

Team Leadership

Education

Undergraduate Degree

Tools

Microsoft Office Suite

Job description

Better Chemistry for a Better Future. We believe that we can create a better future for our communities, customers, and employees by doing chemistry better.

When we create safer, more efficient, more environmentally responsible chemistry and apply it using the best people and technology available we can make a huge impact. With over 60 years of research & development driven progress in specialty chemistry, Guardian Chemicals has worked hard to earn our reputation as a leader in the space.

Our team, unified through their shared vision and core values, work together to support our customers and the industries they serve to drive a cleaner, safer, and more efficient industry forward. Based in Sturgeon County, Alberta, Guardian provides direct chemical, equipment, and specialized service technologists to a large variety of primary and secondary industries throughout Canada, the USA, and internationally. Guardian currently has three main divisions: industrial, water treatment, and wood products.

Core Values

• Seek Understanding – Ask, listen, absorb
• Growth Mindset – Always looking to develop
• Initiative – Take the first step, go beyond
• Grit – Perseverance through determination
• Courage – Try what scares you, trust those around you, say what matters
• Elevate Others – Create heroes in those around you

Purpose

Reporting to the Head of Finance, the Accounts Receivable & Order Desk Supervisor will be responsible for full cycle accounts receivable and collections supporting Guardian Chemicals and its subsidiary businesses as well as for customer service and order entry in support of the sales team.

As a member of the finance and admin team, the AR and Order Desk Supervisor will ensure AR and the order desk deliver excellent customer service to support the sales process and maintain positive customer relationships.

You will be part of a team of four supporting AR and order desk activity and will have supervisory responsibility for the other members of the AR and order desk team.

What will you do

The role is responsible for ensuring excellent customer service, efficient order entry, and the efficient management and execution of full cycle accounts receivables and collections.

As part of your duties, you will:

1. Work independently as well as within a team, share information, and assist others
2. Invoicing – prepare, mail, file, and submit various invoices online
3. Month-end sales and commissions reports
4. Reach out to customers on a regular basis to minimize overdue accounts receivable
5. Prepare and send out customer statements
6. Month-end A/R reporting
7. Perform reconciliations
8. Investigate and resolve any irregularities or enquiries
9. Process orders accurately and in a timely manner
10. Provide internal and external customers with meaningful information and service to meet their needs
11. Set up customers and maintain customer profiles/details
12. Complete customer credit references
13. Provide support to Assistant Controller/Controller on various accounting tasks as needed
14. Manage and supervise the day-to-day activity of the AR and order desk team

What you will bring

Team player with strong interpersonal and collaboration skills
Excellent communication skills, both written and verbal
Excellent computer skills and advanced knowledge in Microsoft Excel
Strong competent knowledge of accounting concepts, accounts receivable in particular
Extreme attention to detail
Self-starter with the ability to get multiple tasks done within a workday
Ability to effectively manage and work with multiple priorities and deadlines
Positive driven attitude
Excellent organizational, planning, problem solving, decision making and time management skills
Ability to assimilate, analyze and facilitate information sharing
Efficient work habits
5 years or more of accounting/order desk/accounts receivable or similar experience preferred
An undergraduate degree is preferred
Supervisory or team leadership experience is a plus

At Guardian Chemicals, we believe diversity & inclusion drive innovation. We are committed to the celebration of cultural differences, personal and professional values, and how these contribute to our culture and the communities we serve. We understand that everyone has strengths, and we embrace those strengths. We nurture the growth of each of our employees and empower our teams to support our core values. We are a proud participant of the 50 – 30 Challenge - an initiative specializing in the recruitment of a diverse and inclusive workforce. We believe a diverse and inclusive workforce is essential.

Guardian Chemicals Inc. provides a competitive base salary, benefits program, RRSP and Pension plan, Bonus plan, and the opportunity to work with an industry leader in the chemical industry.

We thank all those who apply, but we will only contact applicants selected for an interview. To learn more, please visit www.guardianchem.com