Accounts Receivable Collector - Bilingual (English - Spanish)

Buckland Customs Brokers Ltd.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Buckland Customs Brokers Ltd. is seeking a bilingual Accounts Receivable Collector to monitor overdue accounts and maintain client relationships. This role requires at least 2 years of relevant experience and advanced proficiency in Microsoft Office, with a focus on providing exceptional customer support in a collaborative environment.

Benefits

Competitive salary

Benefits package

Matching retirement plan

Opportunities for professional development

Qualifications

• Minimum 2 years of relevant work experience required.
• Proven experience in business-to-business collections is preferred.
• Must have strong verbal and written communication skills.

Responsibilities

• Monitor and coordinate collection of overdue receivables.
• Prepare and process credit refunds and assist with invoice distribution.
• Identify delinquent accounts and respond to client inquiries.

Skills

Strong interpersonal skills

Strong verbal communication

Attention to detail

Problem solving

Customer support

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

Posted Wednesday, June 11, 2025 at 6 : 00 AM

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing / Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an Accounts Receivable Collector - Bilingual (English - Spanish)

What you’ll be doing

This position is responsible for monitoring and coordinating collection of overdue receivables. They will be responsible for tracking progress, resolving client inquiries, resolving discrepancies and follow up with other departments, and maintaining strong client relationships.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Use monthly aging reports to monitor client collection problems and take appropriate action to ensure timely payment.
• Prepare and process credit refunds to clients, assist with invoice post and distribution, and inform operations of any issue and error.
• Review statements of accounts, address any error, and prepare reports for clients and internal users.
• Identify delinquent accounts, prepare documentation, and respond to inquiries, requests, and disputes and follow the appropriate course of action for communication with client through Anytime Collect.
• Organize meetings with the different departments and clients for key accounts to keep them current.
• Provide payment options, bank information, credit references, prepare credit documents as per client request for overpayments, request pending remittance to clients, and process credit card payments.
• Keep Accounts Payable contacts up to date of all accounts and introduce new clients to our accounts receivable information related to their accounts.
• Support with training of new team members.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast-paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you

• Post-secondary education or equivalent.
• Minimum 2 years of relevant work experience.
• Proven experience in business to business collections not mandatory.
• Advanced Proficiency in Microsoft Office products (Excel, Word, etc.).
• Strong interpersonal skills.
• Strong verbal and written communication and confidence speaking with clients on the telephone.
• Ability to work independently or as part of a team.
• Excellent problem solving and decision-making skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD / USA / MEX.

Want to apply? Get in touch today

Please visit www.Buckland.com to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including : recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position.Buckland will work with and accommodate persons withdisabilities throughout the entire recruitment, selection and on-boardingprocess. If you require accommodation at any stage of the recruitmentprocess, please contactTalentAcquisition at [emailprotected] .