Accounts Manager

Becker County; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

kg&a in Toronto is seeking an Accounts Manager to coordinate client projects and lead day-to-day activities, ensuring on-time, on-budget delivery and strong client relationships.

You will support senior team members, prepare strategic communications materials, and monitor industry developments to inform recommendations. Hybrid work arrangement with three days in office; located downtown Toronto.

Qualifications

• Bachelor’s degree in communications, Public Relations, Marketing, Business, or related field.
• 4–6 years of progressive experience in communications, PR, stakeholder engagement, or agency account management.
• Proven ability to manage multiple client projects and coordinate cross-functional teams.
• Experience producing communications materials and coordinating campaign deliverables.
• Strong written and verbal communication with high attention to detail.
• Solid understanding of integrated communications, digital engagement, media relations, and stakeholder communications.
• Strong project management, organizational, and multitasking skills.
• Ability to build effective client and team relationships.

Responsibilities

• Serve as day-to-day client contact and ensure work progresses efficiently.
• Build relationships with clients and internal stakeholders.
• Support senior team members in delivering strategic communications counsel.
• Prepare presentations, reports, and media materials.
• Conduct research, benchmarking, and analysis to support recommendations.
• Draft communications materials including stakeholder messaging and press releases.
• Monitor media, industry developments impacting client programs.
• Coordinate workflows across account teams and functions.
• Maintain project plans, schedules, and status reports.
• Monitor timelines and escalate issues when needed.
• Help ensure projects stay organized and aligned to client expectations and hours.
• Identify opportunities to enhance client programs and support business development.
• Assist with reporting and measurement activities.
• Contribute to client retention through service delivery.

Skills

Client relationships

Project coordination

Strategic communications

Written communication

Multi-tasking

Deadline-driven

Education

Bachelor's in Communications

Tools

MS Office

Google Workspace

Job description

Opportunity: Accounts Manager

About the Company

kg&a is a well-established Canadian consulting firm specializing in strategic communications, and advisory services. The organization works with a diverse portfolio of clients to develop strategies, manage complex projects, and build strong relationships with key stakeholders.

With a reputation for excellence, innovation, and collaborative problem-solving, the firm provides employees with the opportunity to work on impactful initiatives while developing professionally in a supportive and high-performing environment. The organization values strategic thinking, accountability, and a commitment to delivering exceptional results for its clients.

Position Summary

The Accounts Manager supports the delivery of integrated communications programs by coordinating projects, managing day-to-day client activities, and contributing to the successful execution of account strategies. This role serves as a key client contact, ensuring work is delivered on time, on budget, and to a high standard while building strong relationships with clients and internal teams. The Manager contributes to account growth opportunities and continues to develop strategic communications expertise through increasingly complex client work.

Key Duties & Responsibilities

• Serve as a day-to-day client contact, responding to requests, providing updates, and ensuring work progresses efficiently.
• Build strong working relationships with clients and internal stakeholders through responsiveness, professionalism, and reliability.
• Support senior team members in delivering strategic communications counsel and recommendations.
• Prepare presentations, reports, and other media materials that support account objectives.
• Conduct research, benchmarking, environmental scanning, and analysis to support strategic recommendations.
• Draft and refine communications materials, including stakeholder messaging, press releases, web content, social content, briefing materials, and reports.
• Successfully pitch ideas to clients and media.
• Monitor media, industry, stakeholder, and policy developments that may affect client programs.
• Contribute to the successful execution of communications initiatives by ensuring deliverables are aligned with objectives, timelines, and quality standards.
• Coordinate internal and external workflows across account teams and specialist functions.
• Maintain project plans, schedules, status reports, and documentation.
• Monitor timelines and deliverables, escalating issues and risks when appropriate.
• Help ensure projects remain organized, efficient, and aligned to client expectations and hours.
• Identify opportunities to enhance client programs and bring ideas forward to senior team members.
• Support proposal development, pitch materials, and business development activities.
• Assist with reporting and measurement activities that demonstrate value and client impact.
• Contribute to client retention through strong service delivery and proactive support.

Qualifications & Experience

• Bachelor’s degree in communications, Public Relations, Marketing, Business, or a related field.
• 4-6 years of progressive experience in a communications, public relations, stakeholder engagement, or agency account management.
• Demonstrated ability to manage multiple client projects and coordinate cross-functional teams.
• Experience managing multiple client projects and supporting strategic planning efforts.
• Demonstrated experience producing communications materials and coordinating campaign deliverables.
• Strong written and verbal communication skills with excellent attention to detail.
• Solid understanding of integrated communications, digital engagement, media relations, and stakeholder communications.
• Strong project management, organizational, and multitasking skills.
• Ability to build effective relationships with clients and team members.
• Comfort working in fast-paced, deadline-driven environments.
• Proficiency with project management tools, MS Office/Google Workspace, and digital communication platforms.
• Proactive, resourceful, and solutions focused.
• Strong sense of accountability and professionalism.
• Collaborative team player with a positive attitude.
• Eager to learn, grow, and take on increasing leadership responsibility.

Workplace Requirements and Conditions:

• Hybrid - three (3) days per week in office
• Located in downtown Toronto

We do not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants.