Account Supervisor, Paid Search

GroupM; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Supervisor for Paid Search, responsible for growing client relationships and leading a dynamic team. This role demands a passion for digital media and a commitment to client satisfaction, focusing on data-driven strategies in search and social media. The ideal candidate will have a proven track record in client development, excellent communication skills, and the ability to mentor team members. Join this innovative firm to make a significant impact in a fast-paced environment while contributing to its growth and success.

Qualifications

• 4+ years in Paid Search agency roles.
• Strong account management and analytical skills.

Responsibilities

• Grow client relationships and manage a team effectively.
• Deliver results for search campaigns and maintain client satisfaction.

Skills

Digital Media

Client Relationship Management

Analytical Skills

Problem-Solving

Communication Skills

Leadership

Job description

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Overview

As an Account Supervisor, you will have full responsibility for growing client relationships and managing a team. You will deliver results for search campaigns, maintain client satisfaction, and contribute to the company's growth. You will communicate with GroupM practice leads, agency partners, and clients, fostering career development and expertise in data-driven search and social media.

Position Summary

You should have significant experience in digital media, team development, and leadership. You are passionate and eager to expand your skills in search and social media.

Agency Relationships

• Develop and maintain trusted relationships with clients and agency stakeholders.
• Identify and resolve client risks proactively.
• Work with clients to understand needs, develop strategies, and implement services.
• Manage campaigns with strategies like prospecting, remarketing, and contextual targeting.
• Set and monitor KPIs and performance metrics.
• Apply best practices for optimization and workflows.
• Base decisions on data and analytical techniques.
• Collaborate with external agencies and vendors for insights and strategies.

Strategic Leadership

• Demonstrate thought leadership in industry and client contexts.
• Educate clients on search, social, and eCommerce integration.
• Understand client businesses and generate ideas to improve performance.
• Support media recommendations with analysis.
• Build trust and credibility, leading to client referrals.

Coaching, Training, Mentoring, and Team Growth

• Manage and mentor team members at all levels.
• Identify training opportunities to enhance skills.
• Foster teamwork and creativity.

Account Administration and Governance

• Ensure adherence to SOPs on media authorization, billing, and budgeting.
• Improve processes for seamless operations and client service.

Preferred Experience

• 4+ years in Paid Search agency roles.
• 3+ years managing client relationships.
• Strong account management, analytical, and problem-solving skills.
• Track record in client development and service.
• Knowledge of campaign management, media planning, and buying.
• Proven campaign success.
• Excellent communication and presentation skills.
• Attention to detail and leadership experience.

Nice To Have

• Experience or understanding of eCommerce.

About GroupM

GroupM is a leading media investment company managing over $63B annually, with a focus on data, technology, and innovative media solutions. Committed to diversity and inclusion, GroupM offers equal opportunity employment and accommodations for disabilities.